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Monday, December 24, 2012

Restaurant Supervisor - PF Changs - M.H. Alshaya - Saudi Arabia

The Role:
    Ensure guests are always welcomed in a warm & friendly manner to establish & maintain good customer relations.
    Supervise table reservations & effectively controls the flow of guests in the restaurant to ensure maximum turnover.
    Conducts table visits in the absence of the Manager.

Responsibilities:
    Assist the Restaurant Manager in efficiently managing the outlet according to the established operating standards with an objective to achieve maximum guest's satisfaction.
    Liaise with kitchen on daily operations to ensure the food quality is up to the specified standards.
    Assist the Restaurant Manager in implementing special promotions & events.
    Continuously assist the operations by helping the hostess & waiting Employees.
    Ensure ‘Lost & Found' procedures are strictly followed.
    Ensure restaurant is properly set up & ready prior to the opening.
    Ensure Audio Visual & lighting levels are maintained in the Restaurant;
    Compile & report guest/ Employee incident reports in the absence of the Manager.
    Ensure guests are always welcomed in a warm & friendly manner
    Supervise table reservations & effectively control the flow of guests in the restaurant to ensure maximum turnover.
    Monitor & ensure high level of cleanliness & maintenance of the restaurant at all times.
    Assign responsibility to subordinates and check their performance.
    Update & maintain the Employee notice board.
    Check all Employees are on duty as per schedule.
    Conduct daily staff uniform inspection.
    Conduct shift briefings in the absence of the Manager.
    Assist the Manager in checking Employees out at the end of the shift.

Skills & Experience:
    Good General/Secondary education.
    Hold Management degree or relevant experience.
    Experience 3-year restaurant management experience.
    Sanitation guidelines/practice
    Stock Management
    A "customer comes first" attitude
    Effective oral communication skills.
    Strong interpersonal and problem-solving skills.

 Closing Date: 04-Jan-2013

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