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Sunday, October 13, 2013

Data Management - CRM analyst - Gulf International Bank - Manama Bahrain

Minimum of 3 years of experience managing Microsoft Dynamics CRM, MDM (Master Data Management), Customer360 View, Alert Management, loyalty management, case management and retention management
Experience as a software developer with Microsoft Dynamics CRM (C#.Net/ ASP.Net & MS SDK)
Retail Banking / Financial Services experience
Past experience in VeriPark multi-channel delivery, financial CRM, and lending solutions for financial institutions and a Dynamics CRM is a major plus.
Strong relational database background with SQL expertise
Technical skills on RUP, UML, OOAD, SOA, BPM

Qualifications / Experience Requirements:
1. Bachelor’s degree in Computer Science, Information Technology, or any related field from an accredited institution.
2. 5 to 7 years experience in I.T. Banking / Finance Sector.
3. Minimum of 3 years of experience managing Microsoft Dynamics CRM, MDM (Master Data Management), Customer360 View, Alert Management, loyalty management, case management and retention management
4. Experience as a software developer with Microsoft Dynamics CRM (C#.Net/ ASP.Net & MS SDK)
5. Retail Banking / Financial Services experience
6. Past experience in VeriPark multi-channel delivery, financial CRM, and lending solutions for financial institutions and a Dynamics CRM is a major plus.
7. Strong relational database background with SQL expertise
8. Technical skills on RUP, UML, OOAD, SOA, BPM
9. Strong organizational skills and the ability to handle multiple tasks and competing priorities
10. 2+ years of experience in managing projects.
11. Through knowledge of module data structures and workflows.

Main Scope of Duties and Responsibilities:
1. As a Microsoft Dynamics Technical Architect you drive innovation and enhancement initiatives for Microsoft Dynamics CRM, MDM (Master Data Management), Customer360 View, Alert Management, loyalty management, case management and retention management; you will be responsible for reviewing business and technical requirements; interpreting customer and business requirements; and translating them into application and operational requirements to be implemented across the bank.
2. Understand and provide solutions for the CRM application, interfaces and database to ensure the system operates according to business needs
3. Ability to independently drive issue resolution, develop business knowledge and apply technical alternatives
4. Technical skills on RUP, UML, OOAD, SOA, BPM are preferred
5. Create and manage project timelines (e.g. design, development, testing, software maintenance, delivery and support of solutions) to ensure on-time and on-budget delivery and with proper documentation.
6. Perform hands-on analysis, design and development of new product features
7. Create vision and scope documents, functional specifications, design specifications, test plans/cases and other supporting documentation

Main Scope of Duties and Responsibilities(cont):
1. Work with the Customer team in developing the specification data interface to migrate data between CRM and other application/systems using existing and new interface applications
2. Track and communicate project status to stakeholders as well as track and mitigate issues/risks rose during the lifecycle of the project
3. Work and liaise effectively with system vendors, IT staff and others to ensure achievement of required goals. At all times maintaining a professional image, guarding the banks interest & observing good work ethics.
4. Ability to work on multiple projects and manage priorities.
5. Must maintain current and highest level of technical skill in the field of expertise.
6. Ensuring proper Disaster Recovery solutions have been factored in design and implementation.
7. Liaising with other IT Team members to resolve issues and arrive at appropriate solutions.
8. Adhere to the banks established procedures, policies and guidelines.
9. Pursue any other related activities as directed by superiors.

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