Tuesday, November 5, 2013

Fairmont Gold Supervisor - Fairmont Hotels Resort - Saudi Arabia

·                    Previous guest service experience required
·                    Previous Property Management System experience required
·                    Computer literate in Microsoft Window applications required
·                    University/College degree in a related discipline an asset
·                    Must possess a professional presentation
·                    Strong interpersonal and problem solving abilities
·                    Highly responsible & reliable
·                    Ability to work well under pressure in a fast paced environment
·                    Ability to work cohesively as part of a team
·                    Ability to focus attention on guest needs, remaining calm and courteous at all times

Reporting to Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

·                    Consistently offer professional, friendly and engaging service
·                    Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
·                    To monitor maintenance of the physical Fairmont Gold product
·                    Review all Fairmont Gold reservations to ensure requests are met
·                    Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
·                    Handle guest concerns and react quickly, logging and notifying proper areas
·                    Train all Fairmont Gold Attendants
·                    Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
·                    Provide exceptional Concierge information to our guests about local and area attractions
·                   To follow department policies, procedures and service standards
·                    To follow all safety policies

Apply Online