Friday, April 25, 2014

Staff Shop Supervisor - Emirates Group - UAE

To supervise the day to day shop floor operation of either one of the two Emirates staff shops located with Emirates Group HQ. To ensure that an exceptional level of customer service is provided and that shop standards are maintained to expected levels.

Qualifications & Experience

    The role holder should ideally have experience in a multi-commodity environment and knowledge of the Emirates product categories.
    The role holder will have exceptional MS Office applications experience and ability
    A’ Levels with 4 year experience within a retail / sales environment or equivalent.
    Knowledge of Retail sales at a supervisory level

Job Outline:
    The role holder will have full inventory control, including all stock movement (both incoming and outgoing) for the shop, ensuring adequate stock levels are maintained. This will include forecasting stock requirements to ensure an optimal stock level at all times, ensuring sales targets are subsequently met.
    To ensure that goods are received in good condition and receipted within our Retail Management System, ensuring an adequate audit trail is maintained to enable tracking and reconciliation of stock within our department.
    Responsible for the maintenance of existing shop standards ensuring that the overall environment, operations and customer care levels are delivered as expected or exceeded.
    Be a key link in generating sales to our customer base of mainly Emirates staff; primarily cabin crew, but also including visitors to HQ. Interaction and providing assistance to customers is an essential part of the role.
    Recommend promotions to the Retail Services Manager and assist with the execution of promotional activity.
    Supervise a team of shop sales staff, guiding and coaching them in improving sales techniques and mentoring where appropriate.  Responsible for managing rosters and shift patterns
    Assist in full quarterly stock counts and report on variance, its cause and its further prevention. Responsible for conducting random counts in an effort to identify stock issues as soon as possible.

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