SousChef - JW Marriott Hotel Kuwait City - Kuwait

Job Description
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.

JOB SUMMARY
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
• Assists Executive Chef with all kitchen operations and preparation.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
• Assists in determining how food should be presented and creates decorative food displays.
• Maintains purchasing, receiving and food storage standards.
• Ensures compliance with food handling and sanitation standards.
• Performs all duties of kitchen managers and employees as necessary.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with all applicable laws and regulations.
• Follows proper handling and right temperature of all food products.
• Operates and maintains all department equipment and reports malfunctions.
• Checks the quality of raw and cooked food products to ensure that standards are met.

Leading Kitchen Operations
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures property policies are administered fairly and consistently.
• Communicates performance expectations in accordance with job descriptions for each position.
• Recognizes success performance and produces desired results.

Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.

Maintaining Culinary Goals
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings. 

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SousChef - JW Marriott Hotel Kuwait City - Kuwait

Job Description
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.

JOB SUMMARY
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
• Assists Executive Chef with all kitchen operations and preparation.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
• Assists in determining how food should be presented and creates decorative food displays.
• Maintains purchasing, receiving and food storage standards.
• Ensures compliance with food handling and sanitation standards.
• Performs all duties of kitchen managers and employees as necessary.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with all applicable laws and regulations.
• Follows proper handling and right temperature of all food products.
• Operates and maintains all department equipment and reports malfunctions.
• Checks the quality of raw and cooked food products to ensure that standards are met.

Leading Kitchen Operations
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures property policies are administered fairly and consistently.
• Communicates performance expectations in accordance with job descriptions for each position.
• Recognizes success performance and produces desired results.

Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.

Maintaining Culinary Goals
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.

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Restaurant Manager - The Sultan Center - Al Farawaniyah - Kuwait

Job Description
Ensuring a high level of guest satisfaction to maximize sales and operating profits.
 Maintaining full Financial Statement accountability for Sales, Operating Expenses and Operating Profits for the Restaurant
 Developing and leading in the implementation of strategic and tactical plans designed for increasing Guest Satisfaction and initiating improvements for meeting agreed targets
 Ensuring adherence to the annual operating plan and budgets
 Ensuring that all employees maintain effective guest relations and company standards
 Interviewing, selecting, hiring, training, developing, promoting and recommending salary changes for all members of the Restaurant team.
 Planning and preparing work schedules and assigning employees specific duties and responsibilities
 Planning, submitting for approval & implementing Capital Expenditure projects required by the Restaurant
 Completing daily, weekly, and monthly inventory counts
 Coordinating training and development needs for employees, evaluating their performance and implementing rewards and disciplinary procedures as required
 Conducting weekly meetings and reviewing all areas of performance and identifying areas for improvement
 Maintaining the facilities physical image, maintenance, equipment, inventory, cash and cash equivalencies
 Developing weekly, periodic and annual operating sales and profit projections

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Resident Manager - Makkah Marriott Hotel - Saudi Arabia

Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
    4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, BusinessCenter, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

CORE WORK ACTIVITIES
Managing Property Operations
    Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
    Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
    Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
    Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
    Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
    Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
    Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
    Reviewing reports and financial statements to determine Rooms operations performance against budget.
    Communicating a clear and consistent message regarding departmental goals to produce desired results.

Leading Operations Teams
    Ensuring employees are treated fairly and equitably.
    Celebrating successes and publicly recognizes the contributions of team members.
    Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
    Making and executes the necessary decisions to keep property moving forward toward achievement of goals.

Managing Relationships with Property Stakeholders
    Attending owners meetings and provides meaning or context to the rooms operational and financial results.
    Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.

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Director of Services - Riyadh Marriott Hotel - Saudi Arabia

Education and Experience
• High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

 CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.

• Ensures compliance with all housekeeping policies, standards and procedures.

• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

• Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Empowers employees to provide excellent customer service.

• Develops goals and expectations for direct report managers.

• Celebrates successes and publicly recognizes the contributions of team members.

• Reviews employee satisfaction results to identify and address employee problems or concerns.

• Communicates expectations, recognizes performance, and produces desired business results.

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Systems Manager - Makkah Marriott Hotel - Saudi Arabia

Education and Experience
• BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.
• Previous experience in IR Global Field Services or Marriott Systems Support desirable.
• System-related professional certifications desired.

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.

 CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Monitors, ensures and manages the acquisition and maintenance of property based systems.

• Analyzes information, identifies current and potential problems and proposes solutions.

• Maintains, inspects and repairs equipment.

• Inspects and ensures the maintenance of the equipment or the environment.

• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.

• Ensures solutions are consistent with the client's needs and brand specific IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Monitors processes and evaluates information according to SOP and LSOP requirements.

• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

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Supervisor Maintenance - Makkah Marriott Hotel - Saudi Arabia

Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language. Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by Supervisors.

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Front Office Shift Leader - Media Rotana - Dubai - UAE

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

As a Front Office Shit Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
•Maintain effective communication with all related departments to ensure smooth service delivery
•Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
•Deal swiftly, efficiently and sensitively to guest complaints and follows through
•Maintain awareness of guest profiles

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Assistant Reservations Manager - Beach Rotana - Abu Dhabi - UAE

You should ideally have a degree in the hospitality field with previous experience within the Reservation Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is highly recommended.

As an Assistant Reservations Manager you are responsible to promote a professional image to the client with an effective communication on all reservation related matters to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:

•Ensure all administration procedures are maintained to hotel and company standards
•Maintain during the reservation process of groups a close relationship with group leaders and co-ordinate and finalize all requirements with them
•Possess thorough knowledge of current rates and promotions and promote, upsell and cross sell at all times
•Understand the hotel credit policy and ensure it is applied while making group reservations
•Positively contribute to all the sales activities within the hotel and maximize sales opportunities
•Anticipate clients needs and ensure that credit and billing instructions are clearly mentioned and supported
•Ensure all reservations and requests are confirmed within 24 hours

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Guest Services Manager - Al Murooj Rotana - Dubai - UAE

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.

As a Guest Services Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
•Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
•Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
•Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
•Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
•Assure compliance and coordination of guests needs, requests and personal preference
•Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards.

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Team Leader - Front Desk - Centro Yas Island - Abu Dhabi - UAE

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:

•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
•Maintain effective communication with all related departments to ensure smooth service delivery
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
•Ensure all guest registrations are completed and correspond with Opera PMS guest information

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Demi Chef de Partie - Crowne Plaza Doha - Qatar

Responsibilities
1.  Assist Sous Chefs in the performance of their culinary and other duties, the needs of the outlets and company standards. 2.  Preparation of  food items according to recipes and menus, including specialized Breads  production  for Breakfast ‘Theme Nights’, buffets, banquets and a la carte. 3.  Supervise and coordinate the activities of subordinates ensuring their work is produced to standard, taking full charge of the section and colleagues when directed to do so. 4.  Checks the daily menus, function sheets, par stocks and mise en place lists. 5.  Records all recipes and procedures in own recipe book. 6.  Ensure cleanliness, hygiene and maintenance of all work areas, utensils, equipment, tables, fridges, freezers, kitchen area and cold rooms. 7.  Supervision of buffet replenishment and clearance. 8.  Preparation and set up daily mise en place and buffets as per standards. 9.  Arranges plates and helps in dishing our meal portions according to Kitchen Order Tickets (KOTs). 10.  In charge of food hygiene and temperature control for responsible section. 11.  As directed, prepares colleagues rosters. 12.  Store requisitions and stock control, as directed, in accordance with FIFO system (first in first out). 13.  All other duties assigned by Sous Chefs and direct supervisors.

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Bellboy Arabic Speaker - InterContinental Doha - Qatar

Requirements:
Speak, read, & write proper English
At least 1 year of experience in a similar post
The ability to handle multiple tasks
The ability to work under pressure
In return we'll give you a competitive financial and benefits package which can include:

•         21 Working days paid Annual Vacation
•         11 paid public Holidays
•         Company provided Visa and ticket for employment
•         Company provided vacation ticket for every 2 years
•         Entitled for End of Service benefits (21 Days Salary for every year of service)
•         Free All Meals provided in Hotel & Colleagues compound
•         Hotel Nurse + Doctor Facility
•         Access to Hospitals in the approved network of hospitals by Hotel
•         Covered with Life Insurance

You will also be provided with hotel discounts worldwide as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

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Director of Finance - Business Support - Crowne Plaza Doha - Qatar

Do you see yourself as a Director of Finance and Business Support?   What's your passion?  Whether you're into volunteer work, beach sports or flying kites, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  This exciting opportunity has overall responsibility for developing and implementing the total sales and marketing strategy of the hotel.   As the Director of Finance & Business Support, you will direct the financial operations of the hotel to ensure the security of hotel assets.  You will report to the General Manager and Owners on financial state of hotel and make recommendations to improve hotel profitability.  You will serve as primary contact for all hotel financial – and accounting-related issues with owners, auditors (internal and external) and regulatory agencies.

Duties and Resposibilities

FINANCIAL RETURNS:
    Use financial analysis, data trends and market information to anticipate needs, identify operating/financial issues and recommend actions to maximize financial return.
    Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost saving and productivity opportunities for department heads.
    Analyze ROI for capital projects prior to committing funds and, upon completion, determine if anticipated results were achieved.
    Maximize cash flow performance of the hotel through controls on inventory (avoid excessive supply), credit and collection, disbursements, deposits and remittances.
    Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings.

PEOPLE
    Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members.  Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
    Educate, train and motivate finance and accounting teams to achieve hotel revenue goals.  Ensure colleague has the information, market data, tools and equipment to successfully carry out job duties.  Provide direction to hotel colleagues on how decision-making impacts profits.
    Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE:
    Response quickly to guest requests in a friendly manner.  Follow up to ensure guest satisfaction.
    Ensure accounting practices, support the guest experience through payment options (example: credit card systems, room charges), inventory controls and financial dispute resolution.

RESPONSIBLE BUSINESS:
    Implement and maintain acceptable accounting practices as required by company policy and procedures.
    Develop and implement financial control procedures and systems; maintain records for internal and external audits; ensure compliance with government and contractual agreements.
    Participate in local recognized professional and industry organizations.
    Manage hotel contracts (example: vendor lease and/or service contracts).
    Perform other duties as assigned.  May also serve as manager on duty.

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Manager Billing - Recovery - Cleveland Clinic - Abu Dhabi - UAE

This position is responsible for overseeing the day-to-day billing function for CCAD, including hospital, professional billing. Will be responsible for reporting, analysis, metrics tracking and continuous performance improvement. Will manage a team of billers to ensure staff coverage is sufficient and meets operational needs. Ensure accurate and timely management of billing issues. Develop, coach, mentor staff and give constructive and timely feedback and ensure all employee evaluations are completed. This position will be required to maintain current knowledge about local health insurance rule changes. Will ensure that the Charge Description Master is maintained with integrity and current pricing, Will be responsible in identifying denial issues and will initiate work towards reducing errors and defects through collaboration with other revenue cycle and clinical stakeholders.

EDUCATION
- Bachelor’s degree in Business Management, Finance or Accounting, or
related field, is required
- CMRS (Certified Medical Reimbursement Specialist) or Certified Billing
Specialistis preferred
- MBA preferred

RESPONSIBILITIES
- Directs and manages the daily operation of the billing function for CCAD to
ensure that all charges are processed and billed timely and accurately
- Oversees and maintains policies and standard operating procedures for the
department
- Will manage denial issues and work towards reducing denial risks to CCAD
- Coordinates liaison activities related to various billing needs between
departments
- Designs, compiles billing-related financial reports including quality metrics
- Supervises staff and assists in the training of new employees
- Ensures staffing and scheduling of staff are optimum to meet operational
needs
- Handles employee performance evaluation and feedback
- Maintains the integrity of the charge descripton master file to ensure
accurate billing and compliance to HAAD updates
- Ensure CCAD is compliant to HAAD billing regulations
- Maintains current knowledge of the health insurance business in the UAE
and works towards keeping information current on US trends relating to
healthcare insurance and shares, trains others about these
- Maintains collaborative relationship with other stakeholders within RCM as
well as clinical operations to resolve any billing deficiencies.

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Food And Beverage Supervisor - Emirates Group - UAE

Emirates Flight Catering (EKFC) part of the Emirates Group is the world’s largest in-flight catering operation providing in-flight catering and support services for airlines from Dubai International Airport. With a workforce of over 8700 multinational employees and four work sites, EKFC has a clientele of 120 airlines and airline hospitality lounges in Dubai International Airport as well as running a large off airport Food and Beverage business.

Qualifications & Experience
    Diploma in Hotel / Catering Management or equivalent qualification.
    Production experience in a premium standard hotel or service environment.
    High standard of verbal and written communication in English.
    Results orientation.
    Demonstrated ability to supervise a multinational workforce of junior culinary staff.
    Strong planning and organisational skills with the ability to multitask and manage time effectively.
    Demonstrated ability to maintain constructive relationships with others.
    Anticipates customer needs and keeps customers informed.
    Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.
    Acts as a role model and provides effective behavioural examples in order to motivate team members to achieve high levels of performance.
    High level of commitment to continuous improvement and adaptability to change.
    Strong practical knowledge and experience in food safety and occupational health and safety.
    Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict.
    Relevant experience in a 4 or 5 star hotel is an advantage.

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Food Product Manager EKFC - Emirates Group - UAE

This position is within the Food Craft ODC for the Food and Beverage Off Airport Department and reports to the Senior Food and Beverage Manager.

Qualifications & Experience
    Relevant further education in a culinary discipline.
    Substantial experience as a professional chef with international experience of developing menus / concepts for VIP events with international cuisine, including but not limited to - Continental, European, Arabic and Asian specialities.
    Demonstrated understanding of complex ERP database’s for food production systems.
    Strong background in an international large catering facility working with diverse teams and international culinary offerings.
    Previous experience in a 5 star hotel, fine dining, airline catering facility or event caterer.
    Strong business acumen and promotional skills.

Job Outline
    Manage and lead the team with culinary experience and knowledge with a coordinated training plan to establish professional consistency in the team.
    Ensure that all food items are prepared, cooked and served in a safe and hygienic manner. This must be managed in accordance with Company policies and client requirements to maintain the Company’s reputation and client confidence.
    Develop new menu concepts / designs to establish the new brand to expand and grow the business through quality product differential to competitors in the market place.
    Establish new menus / designs during client presentations in line with agreed current menu structure. Consult with the Menu Development team whom load the menu data and build the menu content to material cost budget to reduce waste and improve profitability.
    Ensure food and material costs are in line with Company targets through effective food management and product selection and preparation.
    Optimise resources through effective planning with AVP / Executive Chefs of EK-2 Production department to ensure proper, timely allocation of materials and labour scheduling for all events and outlets well in advance.
    Keep abreast of market trends in culinary and food outlet offerings and demonstrated implementation of new product development.
    Responsible for the continuous improvement of processes and equipment utilisation.
    Assist in the development and planning of all catering activities as decided by the Senior Food and Beverage Manager.

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Recreation Manager - InterContinental Doha Qatar

Requirements:
    Minimum 2 years’ experience as Recreation Manager or a proven record in Recreational and Leisure Management in a 5 star hotel.
    Educated to a degree level.
    Strong understanding / experience of Hotel Operations in a multi-cultural environment.
    Self-starter, with the ability to understand the business and link them to department agenda.
    High level of drive for results; adaptable and flexible with the ability to build relationships.
    Strong planning and organizing skills with great attention to details.

As a Recreation Manager, you will ensure the overall day-to day operations of the Recreation department. Be able to manage and facilitate the proper tracking of guests & members, cash flow, relevant accounting procedures & all administration duties as well as provide courteous, friendly help and assistance to all guests and members at all times.
You will be responsible in managing and ensuring the completion of regular staff training, maintenance work, product / stock control, promote retail sales, inventories, staff schedules as well as creating and maintaining a unique recreation experience.
You will manage and oversee a full and wide range of activities both fitness & non-fitness, however, only as a managerial point of contact in case of difficulties. The actual organization of such events must be delegated to recreation supervisors and other members of the team
With the guidance and supervision of the Hotel Manager and within the framework of the IHG Policies responsible for coordinating the delivery of all recreational guest services, including the spa and gym operations.

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Lobby Hostess - Media Rotana - Dubai - UAE

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

As a Lobby Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:

•Offer consistently professional, friendly, warm and engaging service
•Be available for guests at all times as a point of contact
•Maintain effective communication with all related departments to ensure a smooth service delivery
•Extend personal service and attention to all guests, with particular emphasis to Club Rotana and VIP Guests
•Ensure that the rooming of all guests is according to the “Leading Hotels of the World” standards
•Escort of Club Rotana guests to Executive Floor for Check-In
•Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
•Deal promptly, efficiently and pleasantly with any queries
•Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity

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Director of Revenue - Rose Rayhaan - Dubai - UAE

You should ideally have a degree in the hospitality field with previous experience in a similar role for minimum two years within the Reservations / Revenue Department of a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiation skills are essential. Computer literacy and previous experience with Opera is a must.

As a Director of Revenue / Revenue Manager you are responsible to maximize revenue through room reservation by setting proactive selling strategies and action plans in order to achieve the budgeted revenue thereby maintaining a healthy business and your role will include key responsibilities such as:

•Design and implement a continuous pro-active, selling strategy and action plan, which will drive the optimization of hotel profits
•Have the foresight to capture any unexpected opportunities and implement recovery plans to counter act threats to business
•Oversee the maximization of revenues through the combined efforts of the Reservations, Sales & MICE Sales Departments.
•Assist Director of Sales & Marketing in the preparation of month end report
•Prepare necessary data required for revenue budgets and assist management team in preparing yearly budgets
•Ensure Rotana strategies and structure are met at all times

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