Monday, January 30, 2012

Call Center Operations Manager - Kuwait

Kout Food Group is a marital leader representing world renowned brands In hospitality; Burger King. Pizza Hut. Applebees, Kabab-je, Burj Al Hamam, Seven Seas, Ayyame,m Scoope Ac Cone & Taco Bell
We are now recruiting for the following position :

Call Center Operations Manager
Overseeing operations of the call center and provide strategic plans for continuous business development and ensure optimum customer service levels.
- Manage resources by implementing best practice and achieve individual and call center objectives.
- Design systems for call center agents in order to exceed customer expectations.
- Prepare and administers division budget; prepare cost estimates for budget reconciliations.
- Mange e business support team to handle all customers inquires and transactions through online service.

Profile and key skills :
- 5 years experience managing a call center with proven track record
- Excellent people management & process improvement experience
- Good knowledge in call centers technology and best practices.
- A passion for exceeding customer expectations

Please send your CV tocareer@kfg.com.kw
Al Soor Street Al Humaizi Building, Salhiya, Kuwait City,
Tel 00-965 22402220
Please add Area Code: 00-965