Customer Service Representative - Alargan Projects - Riyadh Saudi Arabia

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Send us your CV on: recruitment@alargan.com

Required Collectors-Customer Service-Sales Executive and Driver's - Riyadh - Saudi Arabia

Description: A Renowed Logistics and Transportation company is looking for below professionals, kindly send your updated resumes' to mirza.baig4@aramex.com

For all the below positions,
Immediate transfer is MUST and also Arabic/English language proficiency is Must

1) COLLECTOR's:
Must have knowledge of finance.
Must be aware of all Riyadh Locations.

2) CUSTOMER ACCOUNT EXECUTIVE's/CUSTOMER SERVICE EXECTUIVE's:
Should have good exposure towards Sales and Customer Service Skills

3) GROUND COURIER's (Driver):
Must know all the riyadh locations.
Must be able to speak English/Arabic.

Interested candidates walk in directly to below mentioned address

ARAMEX,
HR Dept,
Sulayi Office,
Riyadh.
Also you can Send your updated resumes' to mirza.baig4@aramex.com.

Freelance Customer Service - British Council - United Arab Emirates

We are looking for freelance customer service staff for our offices in Abu Dhabi, Dubai and Sharjah.

The purpose of the job is to provide a professional customer service to all British Council customers through a range of mediums (face to face, email and phone) as a key member of the Customer Services Team

Freelance customer service staff will be paid an hourly rate of AED 35 to AED 50 based on the job assignment.

Essential Skills and Knowledge
    Customer Services
    Computer Skills
    Communications Skills
    English Proficiency - IELTS level 6

Essential Experience
    At least one year experience in customer services and in handling enquiries and complaints
    Knowledge of finance and accounting
    Proven experience in cash collection 

The closing date for applications is 10 January 2013. Please read the Role Profile carefully and complete the application form. (You may use the Guidance notes, Behaviours pack and Generic Skills pack to help you). Fully completed applications should be returned to jobs@ae.britishcouncil.org

Ream - Real Estate Asset Management Company Jobs - Kuwait

PROPERTY MANAGER
CONTRACT SERVICE COORDINATOR
BUSINESS DEVELOPMENT MANAGER
HR / ADMIN COORDINATOR
FACILITY MANAGER
MARKETING COORDINATOR
FINANCE MANAGER
CALL CENTER SUPERVISOR
CALL CENTER OPERATOR

Send your CV to : humanresources@ream.com.kw

Call Center Operations Manager - Kuwait

JOB OPPORTUNITIES
Kout Food Group is a marital leader representing world renowned brands In hospitality; Burger King. Pizza Hut. Applebees, Kabab-je, Burj Al Hamam, Seven Seas, Ayyame,m Scoope Ac Cone & Taco Bell
We are now recruiting for the following position :

Call Center Operations Manager
Overseeing operations of the call center and provide strategic plans for continuous business development and ensure optimum customer service levels.
- Manage resources by implementing best practice and achieve individual and call center objectives.
- Design systems for call center agents in order to exceed customer expectations.
- Prepare and administers division budget; prepare cost estimates for budget reconciliations.
- Mange e business support team to handle all customers inquires and transactions through online service.

Profile and key skills :
- 5 years experience managing a call center with proven track record
- Excellent people management & process improvement experience
- Good knowledge in call centers technology and best practices.
- A passion for exceeding customer expectations

Please send your CV tocareer@kfg.com.kw
Al Soor Street Al Humaizi Building, Salhiya, Kuwait City,
Tel 00-965 22402220
Please add Area Code: 00-965

Arabic Speaking Customer Service Coordinator - Riffa - Bahrain

Description: We request an Arabic speaking customer service coordinator and reciptionist
Computer skills is important for using CRM
Sales skills also is important
Communicatin skills too

BD 250 Salary + car + mobile + monthly bonus
Timing from 8 morning to 5 afternoon sat to thr
Plz send ur cv to: intl@qsystech.com
Attn Lilian Mills - branch manager

Call Centre Executive - Eurostar Group - Saudi Arabia

Fresh Graduates (Male/Female) with excellent oral & written communication skills in Arabic/English. Strong phone presence & a consultative sales approach is a prerequisite for the position with proficiency in MS Office Word/Excel, Preference would be given to Saudi Nationals. Position based in Jeddah,
Send CV at: hr@eurostargroup.com

Real Estate Manager-Financial Manager-Engineers-Supervisors-Call Center staff - Kuwait

Required for Major Real Estate and Maintenance Company
- Facilities Manager, extensive knowledge of real estate and building services and systems, 5.10 years experience
- Real Estate Manager, 5. 10 years experience with a major real estate company and has experience in real estate appraisal and preparation of feasibility studies for real estate investment opportunities
- Financial Manager, bachelor degree,5 - 10 years experience
- IT Manager, bachelor degree. 5 -10 years experience - Marketing Manager, 5. 10 years experience.
- Engineers (civil, electrical, mechanic and AC). bachelor degree. 10 years experience
- Supervisors (civil, electrical, AC. sanitary), 15 years experience
- Maintenance technicians (sanitary, electrical, lifts, AC), 5 years experience
- Executive Secretary 5 - 10 years experience, Fluency in spoken and written Arabic & English
- Call Center staff, 3 years experience, Fluency in spoken and written Arabic & English.

Conditions:
- Fluency in spoken and written English, valid driving license and private car (for engineers, supervisors, technicians)
• Excellent knowledge of computer and MS Office programs - Transferable residence
- Send CV to email: fosslig@yahoo.com
Please add Area Code: 00-965

Government Relations Manager-Area Managers-Call Center Agents-Home Delivery Drivers - Saudi Arabia

A leading company in Food Beverage & Ice Cream (international restaurant chain) business based in Saudi Arabia & operating all across Middle East
Countries is looking for:

• Government Relations Manager (Saudi National)
• Operations Managers
• Area Managers
• Restaurant Managers
• Restaurant Supervisors
• Call Center Agents
• Home Delivery Drivers

Requirements:-
- Candidate with a strong background in Food & Beverage business operations / Restaurant operations.
- Should possess strong management skills and must be fluent in both English and Arabic language for Operations Manager, Area Manager & Restaurant Manager positions.
-Saudi Nationals Preferred.
-Transferable IQAMA.
- Valid Driving license for the drivers.

Please send your CVS to fax no. 012177853
or Email to mohammed.m@unitedfood.com.sa
mentioning the job title
Please add Area Code: 966

Required Customer Service Executive - Riyadh - Saudi Arabia

Description: The No. 1 Bank in the Kingdom of Saudi Arabia is in urgent need of Customer Service Executive based in Jeddah, Riyadh and Dammam with the following qualifications:

• Indian / Pakistani Nationality.
• With transferable Iqama
• With valid drivers’ license.

An excellent compensation package and exciting career opportunities await the selected candidates.
Kindly send your CV to searchjobs200@gmail.com

Required Immediately Call Center Agent - Kuwait

Call Center agents required for a position in Kuwait.

* Must speak Tagalu (Philipino)
* Must be already in Kuwait

E-mail your CV to:
mrjassim@gmail.com

Customer Services Agents or Engineer Help Desk-Jeddah - Saudi Arabia

Description: Our Company (Call Center) is urgently looking for Customer Services Agents or Engineer Help Desk to be assigne in our project in Petro Rabigh, Jeddah - KSA Qualification are as follows:
• Customer Focused & excellent communication skills
• Must be able to work in shift
• 3+ years experience in IT Supporting MS Windows environment (XP, Vista, Office 2003)
• MCP (mandatory)
• MCSE / CCNA (optional)
• Fluent in English (Speaking, Reading, Writing)
• SAP support experience is a plus
• Bachelor’s Degree (Preferably Computer Science)

Only those who meet the above and with transferable Iqama may apply. We give priority to those who has experience as Agent in a Call Center.
Please send your CV to my email address: ayusoph@exsab.com.sa

Customer Service Jobs in Al Ain Department of Naturalization & Residency - Al Ain - United Arab Emirates

Job Title: Customer Service, eService
Location: UAE - Al Ain
Job Detail: Work Experience: more 3 years
20 Aug 2006 * Abu Dhabi Department of Naturalization & Residency –
Datel System and software
Call Center 6 month
Duties:
 Answer the calls
 Transfering
 Holding
 Giving the right information
 Help
 Communication
 Dealing
* Customer Support Executive, eService in Help Desk
Al Ain Department of Naturalization & Residency
Datel System and software
Duties:
 Customer Service
 Data entry
 Computer Online
 Office Assistant
 Answer the Telephone
 General organization
 Typing Arabic and English
 Use the Admin MOI eService
 Solving problem's
 Handling, Teamwork, memo, emailing
 Translation Arabic and Urdu
Company Name & Address: Al Ain Department of Naturalization & Residency –
Telephone #: 0502264474 / 0508144432
Email Address: my.world.du@hotmail.com

Customer Service Representative(Arabic English Speaking) - Dubai - United Arab Emirates

Monthly Salary (in US$) $501 - $1000
Other Benefits As per Industry standards
Job Description  Communicate ideas that may improve the service given to customers or other aspects of the business, from information obtained through customer feedback;  Deliver services to customers;  Maintain and project a positive personal and organizational image;  Handle angry, abusive or rude customers effectively and continues to provide service;  Maintain service when systems go wrong or break down;  Process customer care information by storing, retrieving and supplying information when required both manually and electronically;  Exercise discretion and confidentiality when dealing with customer information.

Profile Will prefer candidates with English and Arabic speaking, call center background, self motivated, can handle pressure,
Experience 0 - 10 years
Education Basic - Intermediate School
Nationality Any Nationality
Gender Any

Contact: Name Harriet Fernandes - Team Leader
Email: harriet@mbsworld.net
Contact Number LandLine : 04 4281145

Call Center Representative-bin eid admin services-Doha - Qatar

Monthly Salary (in US$) $1001 - $2000
Other Benefits Accommodation and Transportation allowances, yearly ticket, health and medical facilities
Deliver and ensure the satisfaction of the customer and the experience in line with Vodafone Brand values and essence  Deliver efficient, effective, professional and courteous service to intermediaries and customers  Take ownership of customer queries and issues  Address all customer and agent requests and queries within established timeframes and service levels  Take follow up action in respect of customer queries, requests and complaints and ensure effective closure  Be proactive towards service level timelines and quality metrics as defined in the delivery model  Empathises with the customer and communicates in a manner that is understandable to the customer  Exceed customer expectation on every interaction  Establish customer trust by providing satisfaction in addition to accurate claims processing  Exhibits perseverance and tolerance while handling ‘tough’ and irate customers

Profile Essential role related knowledge, technical skills, qualifications and experience • Systems, technical and management processes and loyalty of Customer Base (cross-selling, up-sell and loyalty) • Processes, organization of Call Centre • Customer relationship Management Techniques (Customer Satisfaction/retention) • Information systems of competence • Tools, methods and techniques for support Customers • Exposure of the knowledge management process. Key Performance Drivers (and behaviours) required to be effective in role • A good listener • Effective communicator • Soft skills and empathy • Ability to troubleshoot and diagnose problems rapidly and accurately • Fast learner and analytical thinker • Excellent written and High verbal communication skills • Professional attitude and work ethic • Ability to work as both part of a team, and with minimal supervision • Knowledge of Microsoft office package • Experience working with CRM duties
Experience 3 - 5 years
Education Basic - Bachelor of Arts
Nationality Any Arabic National
Gender Any

Contact: Name mr warrier - general manager
Email: hr@bineid.com

Cashier/Teller/Remittance Staff/Customer Service-Dubai - United Arab Emirates

Monthly Salary: (in US$) $501 - $1000
Knowledgeable with Cash Operations (Preferably Banking industry) and with Customer Service experience. 1. Bachelor’s Degree holder of Business Management or any related course 2. Knowledgeable with Chinese Languages (i.e. Mandarin, Fookien/Amoy and Cantonese) 3. Male or Female between 22 yrs old to 35 years old 4. Computer Literate & knowledgeable in MS Office 5. Pleasing Personality, Fast-learner & Hardworking 6. Able to work under pressure and requires minimum supervision

Profile 1. Male 2. Chinese 3. With relevant Cash Operation and Customer Service experience 4. Business Course/Post-graduate studies/ with MBA is an advantage (Western Educated & Western exposure is also an advantage)
Experience 1 - 6 years
Education Basic - Bachelor of Business Administration ( Management ) , Bachelor of Commerce ( Commerce ) , PG - Master of Commerce ( Commerce ) , MBA/PG Diploma in Business Mgmt
Nationality Cameroonian, Chinese
Gender Any

Contact: Name HRD - hr manager
Email: cashier.alansari@gmail.com

Customer Information Centre Incharge-Manama - Bahrain

Other Benefits: Furnished housing, medical, company transport, annual leave, passage to home country and gratuity as per company rules.
To manage the team of call Center / Customer Information Center Executives.
To develop / modify / adapt process flow for the incoming calls to the service center, design mechanism for its distribution to the various departments, ensure that the CIC team is able to 100 % register all incoming service complaints / inquiries, generate Job Orders for all the calls, distribute Job Orders to respective service managers in the same day, ensure log of all job orders.
To manage and ensure training of all CIC executives covering but not limited to communication skills, technical product information, complaint resolution on phone, handling and assuaging irate customers, handling service software, opening and closing calls on system, handling segregating repeat complaints wtc.
To maintain and manage system of “Happy Calls” to customer.
To sustain / modify / change “ Happy Call Questionnaire”. Ensure minimum number of Happy Calls every day.
Segregate dissatisfied customers, work out root cause analysis of their dissatisfaction, forward the analysis to concerned department, forward fortnightly analysis to GM with suggestions for improvement in Work process / systems.
To manage MIS on daily call allocations/ previous day calls status, fortnightly / monthly summary, productivity / revenue analysis with respect to the targets and ensure feedback to department heads within service department and parallel flow to the General Manager.
Meet, communicate, and resolve problems of all irate customers who come to service center / contact A J M Kooheji on phone on any issue related to service. This will be applicable to all calls / visits of people who have not been able to be managed by the CIC team.
Ensure closing of all service report / job orders on the service software in line with the prerequisites of RTAT ( Response time ).
Escalating cases to senior management where jobs are pending for closure because of want of parts or any other reason.
Manage Administrative functions of the service Center along with Service Head. The exact scope will be discussed and finalized by the General Manager.
Reports to the Head of the Service Division.
On certain matters of MIS and other information, the reporting will be directly to the General Manager.

Profile MBA / Graduates with 6-8 Yrs exp in customer care with special focus on Customers query/complaint resolution, Customer behavior, Customer Retention. Responsible to sensitize the employees to the needs of the customer, to be the spokesperson between the customer & Company & vice-versa, to strategies & improve the service levels, to provide feedback & information when needed, be able to generate and analyze MIS pertaining to daily operations. The candidate should be able to manage and handle a team of call center / front desk executives. Preferred candidate will be equally comfortable in speaking in Arabic and English.
Experience 6 - 8 years
Education PG - MBA/PG Diploma in Business Mgmt
Nationality Any Nationality
Gender Any

Contact: Name Sujit Mathew - Confidential
Email: sujit@ajmkooheji.com

Customer Relation Executive-Zulekha Hospital-Sharjah - United Arab Emirates

Other Benefits: Salary will commensurate with qualification and experience.
Job Description: Fluency in spoken English & Arabic languages preferred with Medical / Hospital experience.
Experience 2 - 10 years
Education Basic - Bachelor of Arts
Nationality Emirati (UAE)
Gender Any

Contact:
Name HRD - HR Executive
Email: hrshj@zulekhahospitals.com

Telephone Operator-Psquare Management Consultancy-Dubai - United Arab Emirates

Monthly Salary: (in US$) $501 - $1000
One of our client is looking out for a Telephone Operator, Arabic speaking. The ideal candidate will be responsible for handling all incoming calls and should be able to work on shift basis.

Experience 1 - 5 years
Education Basic - Intermediate School
Nationality Any GCC National, Any Arabic National
Gender Female

Contact: Name Joanna Pereira - Head of Operations & Recruitment
Email: recruitment@psquare.ae
Contact Number LandLine : 04 2218211
Fax : 04 2218033

MOCCC/BC: Manager of Customer Care Call Centre - Doha - Qatar

Monthly Salary (in US$) $10001 - $15000
MOCCC/BC: Manager of Customer Care Call Centre, Qatar Our client, a leading commercial bank is looking for Call Centre manager to join its dynamic team in Qatar. The ideal candidate has to oversee the provision of ‘round-the-clock’ call centre services to its customers. Responsibilities: • Direct supervision over the Call Centre Administrator and Team Leaders. • Provide timely and accurate information to the external and internal auditors. • Develop and implement strategies and plans to achieve all volume, revenue and profit targets. • Lead the selection and subsequent deployment/roll out of the call recording system in conjunction with the vendor and Group IT personnel. Requirements: • At least 3 years in a managerial position in a major banking institution in the GCC. • University degree in Business Administration or related field. • Fluent in Arabic and English. Candidates who qualify for this position may kindly quote the Job Reference as well as the Job Title in the subject of your email and send your CV as an attachment in MS Word Document format to benita@gulfconnexions.com Applications that quote the Job Reference Number only will be considered. Only shortlisted candidates will be contacted.

Experience 3 - 5 years
Education Basic - Bachelor of Business Administration ( Management )
Nationality Any Nationality
Gender Any

Contact: Name Benita Cronin - Recruitment Manager
Email: benita@gulfconnexions.com