MOCCC/BC: Manager of Customer Care Call Centre - Doha - Qatar

Monthly Salary (in US$) $10001 - $15000
MOCCC/BC: Manager of Customer Care Call Centre, Qatar Our client, a leading commercial bank is looking for Call Centre manager to join its dynamic team in Qatar. The ideal candidate has to oversee the provision of ‘round-the-clock’ call centre services to its customers. Responsibilities: • Direct supervision over the Call Centre Administrator and Team Leaders. • Provide timely and accurate information to the external and internal auditors. • Develop and implement strategies and plans to achieve all volume, revenue and profit targets. • Lead the selection and subsequent deployment/roll out of the call recording system in conjunction with the vendor and Group IT personnel. Requirements: • At least 3 years in a managerial position in a major banking institution in the GCC. • University degree in Business Administration or related field. • Fluent in Arabic and English. Candidates who qualify for this position may kindly quote the Job Reference as well as the Job Title in the subject of your email and send your CV as an attachment in MS Word Document format to benita@gulfconnexions.com Applications that quote the Job Reference Number only will be considered. Only shortlisted candidates will be contacted.

Experience 3 - 5 years
Education Basic - Bachelor of Business Administration ( Management )
Nationality Any Nationality
Gender Any

Contact: Name Benita Cronin - Recruitment Manager
Email: benita@gulfconnexions.com