-Diploma, 2 years after Secondary.
Special Skills & Knowledge:
–Fully conversant with IT.
–Fluent in written and spoken English and Arabic.
–Customer Service skills.
–Inter-personal and PR skills.
2 years Call Centre experience, preferably experience in Airline or travel agency sales.
1- Receive telephone calls and emails from the general public and travel agents.
2- To man a Holidays sales counter for Oman Air Holidays.
3- Proactively promote Oman Air Holidays packages, explaining the packages in detail and advising the customers on the best package for them.
4- Proactively add value to the customers service experience by ‘going the extra mile’ for the customer.
5- Make all Oman Air Holidays clients’ bookings and/or requests using Oman Air’s available systems and service providers in a timely and efficient manner.
6- After booking is finalised, process the payment and ensure that the Sales Report is completed accurately.
7- Maximise the conversion ratio from the incoming enquiries to bookings.
8- Identify customer behavioural style and modify approach to each customer interaction dependant on recognised needs in order to build good rapport and strong relationships with customers with view to maximise ongoing business opportunities.