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Thursday, April 24, 2014

Holidays Agent - Sales - Oman Air - Muscat

Education:
-Diploma, 2 years after Secondary.

Special Skills & Knowledge:
–Fully conversant with IT.
–Fluent in written and spoken English and Arabic.
–Customer Service skills.
–Communication skills.
–Inter-personal and PR skills.

2 years Call Centre experience, preferably experience in Airline or travel agency sales.

1- Receive telephone calls and emails from the general public and travel agents.
2- To man a Holidays sales counter for Oman Air Holidays.
3- Proactively promote Oman Air Holidays packages, explaining the packages in detail and advising the customers on the best package for them.
4- Proactively add value to the customers service experience by ‘going the extra mile’ for the customer.
5- Make all Oman Air Holidays clients’ bookings and/or requests using Oman Air’s available systems and service providers in a timely and efficient manner.
6- After booking is finalised, process the payment and ensure that the Sales Report is completed accurately.
7- Maximise the conversion ratio from the incoming enquiries to bookings.
8- Identify customer behavioural style and modify approach to each customer interaction dependant on recognised needs in order to build good rapport and strong relationships with customers with view to maximise ongoing business opportunities.

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Secretary SLL - Oman Air - Muscat - Oman

Education:
-Diploma, 2 years after secondary.

Special Skills & Knowledge:
–Excellent communication and written skills
–Excellent telephone mannerism
–Attention to detail

Experience Required   

3 years in secretarial / administrative functions

1-Manage all secretarial duties pertaining to Country Manager in order to ensure timely completion of all requesting activities.
2-Fixing appointments for Country Manager with various user department / personnel  inside the company and/or with external parties.
3-Answer all incoming telephone calls to the concerned staff and deal with general enquiries in order to provide information to the requesting clients or from other department personnel.
4-Write general correspondence to issue memo's and letters to all staff in office, dispatch all incoming and outgoing mails to the concerned staff and make sure that correspondence reaches the right staff.
5-Monitor and maintain the Leave management for office in order to keep track of individual employee’s attendance and take necessary disciplinary action steps on violation.
6-Monitor on daily basis and maintain up to date file management and its confidentiality for effective retrieval and perusal.

Coordination and Liaison Management
7-Coordinate with IC, Administration, Human Resource and related department at Head Office in order to ensure that the new joiner receives all facilities required from the respective sections.
8-Coordinate with IATA for new travel agents to setup agreements and send executives for site inspection upon receiving approval from IATA.
9-Coordinate with IC department at Head Office and follow up to ensure timely resolution of all technical issues at office.
10-Follow up with Agents waiver requests and inform the agents on the advancement of their request.
11-Prepare reports on rebate check for agents and airlines which has to be reviewed by Country Manager  before sending it to the senior management at Head Office
12-Receive and acknowledge all passenger complaints, forward it to the Customer Service department and follow up with the process in order to ensure that all customer complaints are handled effectively
 
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Officer Reservation - Ticketing SLL - Oman Air - Salalah

Education:
 -Graduate .

Special Skills & Knowledge:
–Marketing Intelligence
–Excellent Customer Relationship Skills
–Excellent Negotiation and Persuasion Skills
–Good  Analytical Skills
 -Knowledge to understand the ticket

1-Optimum management of the resources with in the department.
2-Responsible to all day to day activities
3-Overall Supervision of ticketing and PTA activities
4-Maintain proper register for PTA.
5-Distribute all fare circulars and update all staff from time to time.
6-Safe guard all Cash valued documents
7-Set objectives for all ticketing staff set standards and ensure that they are met or exceeded.
8-Set standards for the entire section to reflect Oman Air Image.
9-Provide Oman Air customers (passengers and travel Agents) all services to the companies standards
10Lead, train and develop the staff to achieve highest level of performance
11-Motivate staff and recommend reward according to performance and productivity.
12-Create a cordial working atmosphere to increase the productivity of the staff
13-Prepare duty roster and assign duties to the staff
14-To plan training requirements for the staff
15-Coordinate closely with CRC and Airport Manager/Supervisor.
16-Compile monthly statistics
17-Inform management about competitors practices
18-Update Management with all relevant statistics.

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Wednesday, April 23, 2014

Recreation Manager - InterContinental Doha Qatar

Requirements:
    Minimum 2 years’ experience as Recreation Manager or a proven record in Recreational and Leisure Management in a 5 star hotel.
    Educated to a degree level.
    Strong understanding / experience of Hotel Operations in a multi-cultural environment.
    Self-starter, with the ability to understand the business and link them to department agenda.
    High level of drive for results; adaptable and flexible with the ability to build relationships.
    Strong planning and organizing skills with great attention to details.

As a Recreation Manager, you will ensure the overall day-to day operations of the Recreation department. Be able to manage and facilitate the proper tracking of guests & members, cash flow, relevant accounting procedures & all administration duties as well as provide courteous, friendly help and assistance to all guests and members at all times.
You will be responsible in managing and ensuring the completion of regular staff training, maintenance work, product / stock control, promote retail sales, inventories, staff schedules as well as creating and maintaining a unique recreation experience.
You will manage and oversee a full and wide range of activities both fitness & non-fitness, however, only as a managerial point of contact in case of difficulties. The actual organization of such events must be delegated to recreation supervisors and other members of the team
With the guidance and supervision of the Hotel Manager and within the framework of the IHG Policies responsible for coordinating the delivery of all recreational guest services, including the spa and gym operations.

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Well Intervention - Integrity Engineer - BP - Oman

They will work with our internal customers (sub-surface team, especially base management) to select, define and progress intervention & integrity projects. They will liaise with production engineers, field operations personnel and others to ensure that these projects are engineered appropriately & prioritized to meet region’s AOP.

They will supply our Well Site Leaders with written programs which will guide them through project execution. During this time they will remain available to provide clarification, advice and additional engineering project design required which could include a site visit.

Education
Engineering Diploma or higher Well control certification (IWCF or equivalent)

Essential
experience and job requirements 5+ years of intervention experience Knowledge in Wireline, Slickline, Coiled Tubing, Stimulation and Flow Assurance

Key accountabilities
Preparation of documents for the execution of Intervention, Integrity or abandonment well operations. This will include a detailed program, cost and time estimates, well history (if applicable), risk mitigation plan and detailed equipment requirements. Ensuring these programs meet the goals and objectives of the project and comply with all relevant legislation, Industry Recommended Practices and BP Policies. Continuously monitoring operations during execution phase, making operational decisions in conjunction with the Completions Superintendent & Well Site Leader, generating the appropriate Management of Change (MOC) to cover changes in operations plan, cost or work scope, if required. Where appropriate, will host and participate in peer review meetings and engage technical experts elsewhere in the company to identify & work through alternative project solutions. Participation in Well by Well reviews with Base Management Teams to help identify Wellwork production improving opportunities. Work diligently to support and improve BP’s HSSE (Health Safety Security and Environment) activities. Actively participate in BP's Excellence career development program.

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Occupational Health Advisor - BP - Oman

The Muscat based Occupational Health Advisor will be supporting the overall health strategy in Oman, coordinate and support line and HR functions on the delivery of Health programs.
Working with external stakeholder and communicate with Ministry, governmental agencies and health institutions.

This role reports to Health Manager MER.

Education
An Occupational Health or Public Health Specialist qualified or working towards to internationally recognized standard as either an Occupational Physician or Occupational recognized Health Nurse Advisor.

Essential experience and job requirements
Qualified Health Professional, working towards recognized qualification of certificate/diploma/degree Has at least two years of professional experience working in occupational health

Key accountabilities
Provide/coordinate, monitor and evaluate risk-based occupational health programs and services to meet entity, segment, OMS and regulatory health requirements. Enable line capability in the identification of health risks and the development and delivery of health facilities, competent staff, health programmes and systems to minimize the impact of risk. Facilitate project health risk assessment, as required Develop OH procedures, policies and training for, or requested by the business and interface with the Occupational Physician where appropriate. Collate and disseminate management information on the health status of the workforce and utilization of services. Support the business in the management of fitness for work/task through health assessments, and health risk management programs (including health surveillance, drugs and alcohol, ergonomics and fatigue management, travel health, infection control and disease prevention, emergency medical response, etc.). Support the business in the management of ill health through disability and case management programs and advice personnel, HR and line managers on aspects of sickness absence, rehabilitation and return to work. Provide consultancy for potential occupational illnesses and injuries, including appropriate monitoring and reporting. Compile correspondence and reports to managers, external agencies and/or external health programs as required. Provide reporting of statistical data and health metrics as required Conduct site OH visits and reviews Support other medical / OH personnel (e.g. site medics) in their roles as required Provide health expertise to functional groups (HR, Legal, Procurement), HSSE, Emergency Response and Leadership as required. Verify regulatory, BP, and professional compliance with medical confidentiality and management of medical records. Assist with recruitment, induction, training and development of health personnel. Establish, manage, monitor and evaluate occupational health service contracts as per

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Field Security Coordinator - BP - Oman

Essential experience and job requirements
Experience in the security sector from the ROP, armed forces or commercial sector Excellent spoken and written English Good IT skills with a thorough understanding of Microsoft applications Ability to work in a small team with minimal supervision

The role is field based and rotational with the candidate spending two weeks in the field, working every day, and two weeks off. Reporting to the Security Manager, the FSC will be responsible for BP’s security in the field. Therefore, the role will require a person who has the attributes, including maturity, drive and physical fitness, to work with minimal supervision in a desert environment.

Not only will the candidate be responsible for day-to-day supervision of security implementation and the guard force, they will also be expected to work closely with BP functions and liaise with contractors, community members and government agencies, such as the ROP. Therefore, excellent interpersonal skills will be required.

Key accountabilities Adopt responsibility for BP’s field security; Support and implement the BP Oman security strategy and Contractors Security Requirements for mitigating security risks in the field; Act as the security focal point between different BP functions in the field; Provide security liaison and linkages with the local Royal Oman Police, military and security personnel of other relevant industries and businesses; Support emergency response events and incidents; Manage and supervise the guard force, spread out over several field locations. Other Duties & Responsibilities: Conduct security risk assessments and the implementation of resultant control measures in line with BP health and safety requirements; Be on-call 24 hours a day (while on rotation) to respond to security situations; Ensure close-out of actions set by the Security Manager in a time-bound manner; Coordinate and work closely with external contractors’ security functions to ensure security requirements are properly managed; Maintain and update Contractor Standard Operating Procedures and other field specific security documentation; Inform and adequately document all security incidents to the Security Manager; Conduct initial investigations of security incidents and provide investigation reports; Conduct assessments and audits in relation to security provision and provide resultant reports; Assure compliance by outsourced security service providers with the Voluntary Principles on Security and Human Rights (including Guidelines on Use of Force and Firearms) through contractual arrangements, vetting, training and monitoring; Work with BP community liaison officers in order to ensure that potential issues arising from BU operations are identified and the risks addressed.

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