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Tuesday, November 18, 2014

Hr Learning And Development Coordinator - Holiday Inn Kuwait

FUNCTION: Under the general guidance of the Learning & Development Manager, and within the limits of InterContinental Hotels Group policies, procedures and Human Resource Framework, responsible for managing the hotel’s implements policies and procedures, training function thus bringing Room To be yourself alive. The Training Coordinator position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources. The position also plays a leading role in promoting the desired work culture around Our Winning Ways

Internal Contacts: Interact with the Heads of Departments and all employees

External Contacts: Closely liaises with colleges & Universities, Vocational Institutes and other training institutes in the city. Area Director of Human Resources and Training, employee benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community.

KEY RESPONSIBILITIES
•  Prepares and implements the bi-annual hotel training and development plan and Training Need Analyses to meet the identified training needs of a five star deluxe hotel operation.
•  Assist Learning & Development Manager in preparing the annual training budgets and adheres to the provision of the budget.
•  Facilitate training sessions and workshops with effective lively manner
•  Provide proper induction and Orientation to new hires as per IHG Onboarding procedure
•  Provide New Hires with Job Description and Training plan
•  Monitors the preparation and use of standard manuals in all outlets and departments.
•  Ensure all staffs undergo hotel orientation.
•  Overseas and controls the voluntary cross training system.
•  Develops, conduct and evaluates training sessions and courses for internal and external trainees.
•  Maintains a craft training system to meet the initial and development needs of operational staff.
•  Ensures that the hotel trainings standards and action plans of the hotel review made are implemented.
•  Conducts departmental training reviews on a bi-monthly basis.
•  Conducts bi-monthly coordinators meetings and minutes the discussion point.
•  Develops and maintains contact with educational establishment to promote Holiday Inn Kuwait and hospitality industry in general.
•  Ensures that the hotel training records are maintained and updated.
•  Prepares monthly training report, detailing training activities in the previous month.
•  Monitors present and future trends, practices and systems in the field of training and makes recommendation for change when necessary.
•  Liaises with the vocational training authority, ensures compliance with government rules and regulations concerning training.
•  Prepare and follow up management induction program.
•  Prepare and monitor internal and external trainees’ plans.
•  Assists in carrying out the maintenance plans of the various I TOOLS projects in the hotel.
•  Assist in hygiene development centre.
•  Quarterly Audits to be conducted for all outlets outside the hotel.

Job Requirements
REQUIRED QUALIFICATIONS

Required Skills
• Good time management and organizational skills.
• Possess good judgment and decision making capability.
• Able to handle confidential information appropriately.
• Able to work under stress to meet tight deadlines and handling multiple tasks.
• Self-motivated, independent and proactive
• Strong client orientation, including the ability to develop and maintain effective working relationships with client departments.

Qualifications
• Solid computer skills; proficiency in the use of office software products (MS Word, Excel, Power Point, etc)
• Excellent ability to effectively communicate in a clear and concise manner in English (both oral and written).  Arabic knowledge is an advantage.
• Experience in a customer service environment
• At least 2 year of working experience in the related field or equivalent training is required for this position

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SousChef - JW Marriott Hotel Kuwait City - Kuwait

Job Description
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.

JOB SUMMARY
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
• Assists Executive Chef with all kitchen operations and preparation.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
• Assists in determining how food should be presented and creates decorative food displays.
• Maintains purchasing, receiving and food storage standards.
• Ensures compliance with food handling and sanitation standards.
• Performs all duties of kitchen managers and employees as necessary.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with all applicable laws and regulations.
• Follows proper handling and right temperature of all food products.
• Operates and maintains all department equipment and reports malfunctions.
• Checks the quality of raw and cooked food products to ensure that standards are met.

Leading Kitchen Operations
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Maintains the productivity level of employees.
• Ensures employees understand expectations and parameters.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures property policies are administered fairly and consistently.
• Communicates performance expectations in accordance with job descriptions for each position.
• Recognizes success performance and produces desired results.

Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.

Maintaining Culinary Goals
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Brings issues to the attention of the department manager and Human Resources as necessary.

Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.

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Saturday, September 20, 2014

Financial Manager - TM Group Style International - Kuwait

Job Description
Responsibility of Financial Manager:
 Enter the entries into the Financial and Accounting Management system
 Prepare the financial payment application
 Prepare and declare the tax return.
 Reviewing the banking report prepared by the Head of Financial and Accounting Department and submitted to ICBC Head Office and local management.
 Prepare bank nostro reconciliations
 Reconcile other financial payables and other financial receivables
 Files financial and accounting documents.
 Financial performance management of the branch
 Provide the audit material to the external audit.
 Assist the Head to communicate with the CBK

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Senior Site Architect - SSH - Kuwait

Job Description
SSH specialises in the delivery of world class construction projects in the MENA region. We are a rapidly expanding multidisciplinary firm with over 50 years' expertise in architecture, engineering, infrastructure and construction supervision.
 SSH are respected project leaders, trusted international partners and reputable employers. We aim to be the consultant, strategic partner and employer of choice for the MENA region. Our continued participation in the region's premier construction projects reflects our world class expertise in specialist markets and our unrivalled local knowledge.

 Purpose:

 To support continued growth we are currently recruiting experienced Site Architects. Working on high profile projects and reporting to the Resident Engineer, your role will be to supervise and verify the quality control of site Architectural works in full conformity with all contract documents for the project. This is a rare opportunity to develop your career with an organisation that has a strong management team, an aggressive growth plan, and is delivering some of the most exciting projects in the Middle East and North Africa region.

 Responsibilities:
•Undertake overview supervision duties on site to ensure general compliance of the works with shop drawings, specification and contract requirements and when necessary cause to address deficiencies associate with the same.
•Coordinate all aspects of submittals, review and approvals against contract requirements and when applicable report and advise on deviations from the same.
•Report on a daily basis to the RE on all activities occurred on site.
•Assist the RE in all aspects of the final Acceptance of the work and close-out all applicable contracts related to the same.
•Coordinate with the team on site to ensure that contractual obligations are met.
•Gives clear, concise and understandable instructions to Contractors to avoid abortive works and errors.
•Follows up with Staff to ensure compliance with requirements.

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Senior Operations Manager - Gaucho Grill - Kuwait - M H Alshaya Co

Job DescriptionThe finest Argentine steaks! Personality, passion and professionalism! You will need to demonstrate these qualities to join the Gaucho family. We offer an unrivalled induction and training program and excellent development opportunities for career minded professionals with personality and a real love of genuine hospitality.

The Role:
As Senior Operations Manager you will be responsible for leading a team of Operations Managers and/or Area Managers to seek opportunities and initiatives that result in the achievement of the business plan. You will also be responsible for all operational aspects of brand, marketing and visual impact across a market.

Responsibilities include:
- Driving and delivering sales performance and profit return- Managing manpower performance and development- Monitoring conditions and trends within the local market.

You will have/be:
- Senior management experience with a multi-site retail brand- Educated to degree level or equivalent- Experience of managing across a wide geographical area- The ability to identify and deliver initiatives to enhance business and increase sales- Experience of managing sales objectives and operational costs in line with an agreed business plan.

International experience would be an advantage.

M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

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Brand Manager - Kuwait - M H Alshaya Co

Job Description
Debenhams is a leading department store chain that originated in the UK and carries a full range of cosmetics, womenswear, lingerie, accessories, menswear, childrenswear and home. The store offers a unique combination of exclusive designer brands, international brands and Debenhams' own collection. Our customers are enticed inside because we stock the latest trends, and the customer service ensures customers return. As a brand we are knowledgeable, enthusiastic and driven.

The Role:
You will be accountable for ensuring the brand is appropriately represented in all markets and championed effectively. Through building the annual business plan and ongoing reporting and re-forecasting, you will have responsibility for ensuring delivery on merchandise planning, driving sales strategies and achieving standards agreed by the host brand. In addition, you will participate in business improvement projects to ensure brand requirements are represented in all business-wide initiatives and systems.

You will have/be:
- At least 3 years' experience in a senior merchandising role, ideally within a PLC or successful private retail company- Previous retail sector experience- Educated to degree level- Knowledge of key merchandising planning principles and systems- Excellent numeric, analytic and IT skills- Self driven, energetic, enthusiastic and creative.

M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

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Restaurant Manager - The Sultan Center - Al Farawaniyah - Kuwait

Job Description
Ensuring a high level of guest satisfaction to maximize sales and operating profits.
 Maintaining full Financial Statement accountability for Sales, Operating Expenses and Operating Profits for the Restaurant
 Developing and leading in the implementation of strategic and tactical plans designed for increasing Guest Satisfaction and initiating improvements for meeting agreed targets
 Ensuring adherence to the annual operating plan and budgets
 Ensuring that all employees maintain effective guest relations and company standards
 Interviewing, selecting, hiring, training, developing, promoting and recommending salary changes for all members of the Restaurant team.
 Planning and preparing work schedules and assigning employees specific duties and responsibilities
 Planning, submitting for approval & implementing Capital Expenditure projects required by the Restaurant
 Completing daily, weekly, and monthly inventory counts
 Coordinating training and development needs for employees, evaluating their performance and implementing rewards and disciplinary procedures as required
 Conducting weekly meetings and reviewing all areas of performance and identifying areas for improvement
 Maintaining the facilities physical image, maintenance, equipment, inventory, cash and cash equivalencies
 Developing weekly, periodic and annual operating sales and profit projections

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