Monday, May 25, 2009

Call Center Representative-bin eid admin services-Doha - Qatar

Monthly Salary (in US$) $1001 - $2000
Other Benefits Accommodation and Transportation allowances, yearly ticket, health and medical facilities
Deliver and ensure the satisfaction of the customer and the experience in line with Vodafone Brand values and essence  Deliver efficient, effective, professional and courteous service to intermediaries and customers  Take ownership of customer queries and issues  Address all customer and agent requests and queries within established timeframes and service levels  Take follow up action in respect of customer queries, requests and complaints and ensure effective closure  Be proactive towards service level timelines and quality metrics as defined in the delivery model  Empathises with the customer and communicates in a manner that is understandable to the customer  Exceed customer expectation on every interaction  Establish customer trust by providing satisfaction in addition to accurate claims processing  Exhibits perseverance and tolerance while handling ‘tough’ and irate customers

Profile Essential role related knowledge, technical skills, qualifications and experience • Systems, technical and management processes and loyalty of Customer Base (cross-selling, up-sell and loyalty) • Processes, organization of Call Centre • Customer relationship Management Techniques (Customer Satisfaction/retention) • Information systems of competence • Tools, methods and techniques for support Customers • Exposure of the knowledge management process. Key Performance Drivers (and behaviours) required to be effective in role • A good listener • Effective communicator • Soft skills and empathy • Ability to troubleshoot and diagnose problems rapidly and accurately • Fast learner and analytical thinker • Excellent written and High verbal communication skills • Professional attitude and work ethic • Ability to work as both part of a team, and with minimal supervision • Knowledge of Microsoft office package • Experience working with CRM duties
Experience 3 - 5 years
Education Basic - Bachelor of Arts
Nationality Any Arabic National
Gender Any

Contact: Name mr warrier - general manager
Email: hr@bineid.com