ACS Technical Consultant - SITA - Dubai - United Arab Emirates

Purpose
- Provide consulting services to customers to improve aircraft operations in support of their business objectives, in particular using the capabilities offered by ACARS and Electronic Flight Bag (EFB) technology
- Work across product groups to design solutions using the EFB technology
- Identify business improvements for customers through the use of process analysis and assist in implementing the revised processes to achieve the expected benefits.

Key Responsibilities
- Deliver consulting services to customers that include:
Identifying ways to improve their aircraft operations
Assessing and analyzing benefits, costs and constraints in order to develop a business case and set priorities for implementing improvements
Developing detailed reports confirming the benefits with supporting data
Developing implementation plans to define the tasks, resources required and timeframes
Assisting with the implementation to ensure the benefits are achieved

- Design solutions to meet customers' needs for improved automation of their operations, including:
Clarifying with the customer their aircraft operations objectives
Determining how an integrated solution can assist in achieving these objectives and in particular a solution based on the ACARS and EFB technologies

Documenting the appropriate solution and assisting the customer in its implementation.
- Sell consulting services and solutions that integrate ACS products and services
- Identify opportunities to generate additional revenue from Aircraft Communication Services products
- Assist implementation of ACS products by addressing the impact on customers' processes and procedures
- Capture customer requirements for ACS product enhancements and communicate these to the appropriate product team
- Visit customers as necessary to deliver and/or manage delivery of consulting services and assist with the implementation of SITA's solution.

Education & Qualifications
- Customer Services background and experience
- Training in the use of information technology to support business processes, or related work experience
- A university graduate with advanced studies in Business or related area.

Experience
- 5-10 years experience in designing and implementing Information Technology solutions to achieve business improvements
- 5-10 years of experience in the Airline Industry
- 3-5 years experience delivering services to customers

Knowledge & Skills
- Extensive knowledge of the airline industry and aircraft operations
- Understanding of ACARS messaging and how airlines use it
- Sound knowledge of EFB regulatory and approval requirements
- Ability to analyze and document complex processes
- Strong decision making ability
- Ability to facilitate lengthy on-site workshops with customer senior management from various departments
- Well developed interpersonal and customer service skills
- Ability to take initiative
- Ability to plan work and adapt plans to meet objectives
- Good communication and presentation skills, including ability to create analytical reports
- Knowledge of process analysis applications

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