Fairmont Gold Supervisor - Fairmont Hotels Resort - Saudi Arabia

Qualifications:
·                    Previous guest service experience required
·                    Previous Property Management System experience required
·                    Computer literate in Microsoft Window applications required
·                    University/College degree in a related discipline an asset
·                    Must possess a professional presentation
·                    Strong interpersonal and problem solving abilities
·                    Highly responsible & reliable
·                    Ability to work well under pressure in a fast paced environment
·                    Ability to work cohesively as part of a team
·                    Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities:
Reporting to Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

·                    Consistently offer professional, friendly and engaging service
·                    Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered
·                    To monitor maintenance of the physical Fairmont Gold product
·                    Review all Fairmont Gold reservations to ensure requests are met
·                    Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
·                    Handle guest concerns and react quickly, logging and notifying proper areas
·                    Train all Fairmont Gold Attendants
·                    Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
·                    Provide exceptional Concierge information to our guests about local and area attractions
·                   To follow department policies, procedures and service standards
·                    To follow all safety policies

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