Penguin Trainer - Majid Al Futtaim Leisure - Dubai - United Arab Emirates

Bachelor’s degree in Biology or Zoology or related field or equivalent experience
• 1 year of training experience, preferably with marine mammals
Demonstrated experience in accepted husbandry skill areas, including:
• Previous experience in maintaining living specimens
• Ability to work well with staff and supervisors
• Ability to perform well under duress typical of positions dealing with living organisms

Typical Physical Demands:
• Be able to lift 50 lbs. to shoulder height
• Carry materials, transport boxes, buckets, etc. throughout the facility
• Standing, walking for long periods in a cold environment

We are seeking qualified Penguin Trainer to participat in the husbandry and training of the penguin collection, including the maintenance of holding area, preparation of diets/penguin feeding and the set-up and maintenance of presentation areas.

Essential Job Functions:
• Monitor and perform daily feeding and training of Antarctic penguins
• Monitor penguins during public demonstrations
• Clean exhibit on a daily basis, including touch-up after presentations
• Observe penguins for signs of stress or illness
• Keep records current each day
• Public speaking for penguin presentations and guest orientation
• Performs other duties as required

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E-Commerce Executive - Park Rotana - Abu Dhabi - United Arab Emirates

You should be an advertising, marketing or communication graduate with preferable experiences in a similar field. You must be a computer literate with effective communication skills, verbal and written in English and preferable in Arabic as well.

As an E-Commerce Executive you are responsible to assist the Marketing & Communication Team in seeking online marketing opportunities and in managing the SEO of Rotana website while bringing revenue to the hotel, whereby your role will include key responsibilities such as:

•Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in developing and increasing traffic through direct and semi-direct online channels that will improve the overall revenue for the property and other key financial and customer matrix
•Assist the Director of Marketing & Communications and the Corporate Director of E-Commerce in evaluating the performance of our branded website and give suggestions for how to promote and improve the presence of the hotel on the web, with the intention of increasing number of bookings and keeping the website up to date
•Monitor, implement and execute the active presence of the property on all Social Media tools to maximize the online exposure of the property
•Monitor and develop e-newsletters pertaining to the property and maintain all online channels to be accurate and brand compliant according to company standards.
•Conduct regular quality assurance audits on the hotel’s descriptive content & images to ensure parity on all channels and integrity with brand website.
•Identifying and evaluating new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as rate position of immediate competitors

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Telephone Operator - Fujairah Rotana Resort - United Arab Emirates

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

•Receive each guest call in a professional and friendly manner
•Maintain effective communication with all related department to ensure smooth service delivery
•Handle every query in a polite and courteous manner and exceed guest expectations
•Ensure guests are greeted by name upon calling as per the Rotana Standard
•Maintain an up to date knowledge of the hotel and local services
•Maintain an awareness of guest profile through the Opera guest profile system
•Complete management’s long distance call vouchers and record them on the traffic sheet
•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
•Take messages for guests and management as per the required standard.

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Reservations Sales Officer - dnata - United Arab Emirates

Purpose
    To manage a team by providing specialized business expertise on a daily basis including application of relevant motivational support, training, management and effective communication skills in order to deliver superior customer service and by successfully achieving prescribed revenue targets as a result.
    To ensure the team's proficiency in superior handling of all clients in a proactive manner.
    To effectively handle and resolve complaints to maintain business rapport that will satisfy client's requirements that will guarantee preservation of repeat customers.

Qualifications and Experience:
    'A' level education or 12 years schooling
    A minimum of 5 years experience in the travel industry, with front line Travel experience of which at least 2 years should be in a supervisory role
    Knowledge of Dnata Front Office system / Airline Reservation systems.
    IATA Certificate or equivalent in Advanced Fares and Ticketing.
    Proficient in MS office applications such as MS Word and Excel.
    Excellent knowledge of the local market fares on principal carriers.
    A good command over spoken Arabic preferable.

Accountabilities
    Plan and organise workflow, assign tasks, delegate responsibilities, set operational priorities and ensure fair distribution of the workload to increase optimum operational efficiency achieve the revenue budget. Provide technical support and personally handle customer calls as required. Participate in Management Team meetings, advising management of issues affecting performance and proposing solutions and continuously review work processes and implement changes to improve efficiency and cost effectiveness of the team.
    Anticipate operational peaks and device methods to efficiently handle work pressure and ensure all available resources are utilised at optimal levels to meet production targets and to increase profitability as constantly required for the unit. Manage staff duty rosters, taking into consideration, peak hours of engagement, training needs, annual leave and ensure adequate operational coverage uncompromising superior customer service levels.
    Assist and coach the operational team placed under his/her responsibility to proficiently perform at above average levels able to offer efficient travel solutions and delivers a product that exceeds the expectation of clients. Constantly looking for sales opportunities. Coaches team to book flights with value added services such as hotel booking, car hire, complimentary chauffeur drive and others to ensure management of repeat satisfied customers. Handle, when the need arises, a selected portfolio of exclusive clients who may need extra special handling and thereby ensuring total loyalty of clients. Use the PM Review tool for the development of staff skills, carry out timely reviews and provide regular feedback to staff on a one to one basis.

Closing: 12 Feb '13

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Digital Security Investigations Officer - Emirates Airline - Dubai - United Arab Emirates

Computers, mobile phones are life line of communication. At times it is misused and with the increase in computer/Mobile phone crimes, the device play as evidence, computer forensic investigators have become important players in criminal investigations, making it important to understand how the contrivance was misapplied.

In this role you will be required to investigate Digital related criminal activities and eradicate negative influences in the system which tend to have an adverse influence on the organisation and cause financial loss for the organisation or tarnish the image of the company.

Furthermore, in this role as a digital forensic investigators you will be responsible for the collection and analysis of the evidence contained on computers, mobile phone as well as the hardware used to create that data.

Qualifications :
    Degree or Honours (12+3 or equivalent)
    Graduate from a recognised university/or a formal diploma on security training, covering security of installations, Fire fighting, airline security, online.
    Fluency in the English Language for preparation of reports is a must.
    Candidate must have IT skills writing reports on work document, XL sheet, PowerPoint presentation as well as knowledge of the latest tools in report writing mediums and presentations

Experience and Knowledge:
    The job holder should have 5 years practical experience in general security duties, as related to big organisations and particularly in carrying out Digital criminal investigations.
    Knowledge and experience working in aviation industries handling cargo, baggage and passenger tracing will be considered.
    Candidates from the field of media, journalism will also be an added advantage with an experience in interviewing and report writing skills.
    Experience in Ethical Hacking and/or Comupter forensics would be a distinct advantage.

Outline
    To plan, coordinate and conduct Digital realted investigations.
    To prove no evidence tampering has occurred, computer forensic investigators maintain meticulous documentation of every step taken in the investigation to prove an evidence chain of custody in court.
    The investigator interprets the data to provide a clear picture of the evidence's meaning to the other parties involved in the investigation.
    Computer forensic investigators are also often required to report their findings in court, including articulating the investigative process, evidence preservation techniques and evidence analysis for the company.
    To investigate criminal activities and eradicate negative influences in the system which tend to have an adverse influence on the organisation and cause financial loss for the organisation or tarnish the image of the Company..
    Other Company staff related cases will be thoroughly investigated for quick disposal and remedial measures suggested for incorporating in the system to rectify the process and the procedures and to maintain discipline as per the Companys policy

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Shift Briefing Coordinator - Emirates Airline - Dubai - United Arab Emirates

To provide proactive customer service to cabin crew, whilst implementing and monitoring the operational processes and procedures i.e. the check-in, briefing, dispatch and arrival processes for cabin crew thereby facilitating the effective functioning of Cabin Crew Operations. The role spans a number of areas (Lobby, Standby Lounge, Arrivals, Departures, Airside/Landside Bus Bays), covering a 24 hour operation, and ensures compliance with service, safety, personal, legal and operational requirements.

Qualifications / Experience
    A levels + 3 years experience OR
    O levels + 5 years experience of which 2+ years are in a customer service role
    Proficiency in the use of computer systems
    Good interpersonal skills and multi-cultural awareness
    Ability to communicate clearly and effectively

Job Outline
1. Using systems such as Briefing Management System (BMS) and Integrated Operations Browser (IOB), together with their knowledge of Flight Time Limitations, rostering practices and systems, ensure that crew are legal. Monitor the Briefing Management System to ensure departing Cabin Crew complements are accurate and meet Emirates safety, customer service, and productivity guidelines. Raise any discrepancies or variances in complements for addressing with Crew Scheduling for rectification prior to departure.

2. Administer Service Delivery’s punctuality policy using role specific discretion in making effective and timely operational decisions to ensure customer service standards and/or on-time performance are not compromised. This includes liaison with other departments such as Crew Scheduling to ensure all key stakeholders are informed.

3. Execute department operational contingency plans as directed by the Shift Briefing Officer (SBO) and/or Cabin Crew Operations Management in response to operational disruptions i.e. weather, mass system failures etc., and aircraft incidents in order to maintain the integrity of Emirates flight departure schedules.

4. Prepare and verify contents of the Purser flight folder to ensure all information for the operating crew is accurate, relevant and meets the legal, safety, security and service requirements. Maintain working knowledge of information required for each destination.

5. Proactively interact with Cabin Crew and Flight Deck crew to ensure the smooth operation of the lobby area by directing traffic flow, handling exceptions which require manual crew immigration and check-in, monitoring and resolving kiosk and baggage system issues.

6. Effectively communicate issues affecting the operations, the resolutions implemented and their progress with the SBO/Cabin Crew Duty Manager. Contribute to the departmental shift report which is circulated to all stakeholders with Service Delivery including senior management by compiling the daily operational shift report for the rostered area.

Closing: 13 Feb '13

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Pre-school Teaching Assistants - Little Gems International - Dubai - United Arab Emirates

Pre-school teaching assistants  - full time and maternity cover required – ideally with experience of working with children in the Early Years age group

Fluency in English is required for all posts. Please note these are local hire positions. Preference will be given to applicants on husband/family sponsorship. Little GEMS International is open for 48 weeks of the year with hours between 7am – 6pm so flexibility with regards to working hours is essential.

Little GEMS International pre-schools embrace the GEMS Core Values, aiming to provide unique, high quality education and care (‘Educare’) for babies, children and toddlers underpinned by research and best practice from around the world. Little GEMS International offers a unique approach to learning enabling children to become independent and creative learners, whilst partnering with parents to support the learning and development of each child.

Little GEMS International caters for babies and children aged from 3 months to 5 years.

We are looking to recruit outstanding Early Years Practitioners for the first Little GEMS International in the UAE which will in Al Safa/Al Manara as well as for further future locations opening across Dubai.

For assistance in completing your profile or submitting an application please email careers@gemseducation.com

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