Purpose
To manage a team by providing specialized business expertise on a daily basis including application of relevant motivational support, training, management and effective communication skills in order to deliver superior customer service and by successfully achieving prescribed revenue targets as a result.
To ensure the team's proficiency in superior handling of all clients in a proactive manner.
To effectively handle and resolve complaints to maintain business rapport that will satisfy client's requirements that will guarantee preservation of repeat customers.
Qualifications and Experience:
'A' level education or 12 years schooling
A minimum of 5 years experience in the travel industry, with front line Travel experience of which at least 2 years should be in a supervisory role
Knowledge of Dnata Front Office system / Airline Reservation systems.
IATA Certificate or equivalent in Advanced Fares and Ticketing.
Proficient in MS office applications such as MS Word and Excel.
Excellent knowledge of the local market fares on principal carriers.
A good command over spoken Arabic preferable.
Accountabilities
Plan and organise workflow, assign tasks, delegate responsibilities, set operational priorities and ensure fair distribution of the workload to increase optimum operational efficiency achieve the revenue budget. Provide technical support and personally handle customer calls as required. Participate in Management Team meetings, advising management of issues affecting performance and proposing solutions and continuously review work processes and implement changes to improve efficiency and cost effectiveness of the team.
Anticipate operational peaks and device methods to efficiently handle work pressure and ensure all available resources are utilised at optimal levels to meet production targets and to increase profitability as constantly required for the unit. Manage staff duty rosters, taking into consideration, peak hours of engagement, training needs, annual leave and ensure adequate operational coverage uncompromising superior customer service levels.
Assist and coach the operational team placed under his/her responsibility to proficiently perform at above average levels able to offer efficient travel solutions and delivers a product that exceeds the expectation of clients. Constantly looking for sales opportunities. Coaches team to book flights with value added services such as hotel booking, car hire, complimentary chauffeur drive and others to ensure management of repeat satisfied customers. Handle, when the need arises, a selected portfolio of exclusive clients who may need extra special handling and thereby ensuring total loyalty of clients. Use the PM Review tool for the development of staff skills, carry out timely reviews and provide regular feedback to staff on a one to one basis.
Closing: 12 Feb '13
Apply Online
To manage a team by providing specialized business expertise on a daily basis including application of relevant motivational support, training, management and effective communication skills in order to deliver superior customer service and by successfully achieving prescribed revenue targets as a result.
To ensure the team's proficiency in superior handling of all clients in a proactive manner.
To effectively handle and resolve complaints to maintain business rapport that will satisfy client's requirements that will guarantee preservation of repeat customers.
Qualifications and Experience:
'A' level education or 12 years schooling
A minimum of 5 years experience in the travel industry, with front line Travel experience of which at least 2 years should be in a supervisory role
Knowledge of Dnata Front Office system / Airline Reservation systems.
IATA Certificate or equivalent in Advanced Fares and Ticketing.
Proficient in MS office applications such as MS Word and Excel.
Excellent knowledge of the local market fares on principal carriers.
A good command over spoken Arabic preferable.
Accountabilities
Plan and organise workflow, assign tasks, delegate responsibilities, set operational priorities and ensure fair distribution of the workload to increase optimum operational efficiency achieve the revenue budget. Provide technical support and personally handle customer calls as required. Participate in Management Team meetings, advising management of issues affecting performance and proposing solutions and continuously review work processes and implement changes to improve efficiency and cost effectiveness of the team.
Anticipate operational peaks and device methods to efficiently handle work pressure and ensure all available resources are utilised at optimal levels to meet production targets and to increase profitability as constantly required for the unit. Manage staff duty rosters, taking into consideration, peak hours of engagement, training needs, annual leave and ensure adequate operational coverage uncompromising superior customer service levels.
Assist and coach the operational team placed under his/her responsibility to proficiently perform at above average levels able to offer efficient travel solutions and delivers a product that exceeds the expectation of clients. Constantly looking for sales opportunities. Coaches team to book flights with value added services such as hotel booking, car hire, complimentary chauffeur drive and others to ensure management of repeat satisfied customers. Handle, when the need arises, a selected portfolio of exclusive clients who may need extra special handling and thereby ensuring total loyalty of clients. Use the PM Review tool for the development of staff skills, carry out timely reviews and provide regular feedback to staff on a one to one basis.
Closing: 12 Feb '13
Apply Online
