The successful candidate will be responsible to optimise all
reservation activities, leading to potential sales outcomes, whilst
complying with all Etihad policies and procedures and high standards of
customer service delivery to exceed guest expectations.
Diploma or relevant Degree with two years airline or travel agency experience in a reservations and ticketing role.
Training & Knowledge:
Experience with Etihad's reservation system, candidate should have successfully passedcourses in reservations and ticketing
Candidate should have undertaken Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet and Numerate
Your responsibilities shall include but not limited to:
Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Closing date 21 February 2013
Apply Online
Diploma or relevant Degree with two years airline or travel agency experience in a reservations and ticketing role.
Training & Knowledge:
Experience with Etihad's reservation system, candidate should have successfully passedcourses in reservations and ticketing
Candidate should have undertaken Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet and Numerate
Your responsibilities shall include but not limited to:
Efficiently handle guests and their queries, achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Comply with all Etihad reservation policies and procedures and standards of guest service
Attend to guest problems, escalating to higher levels as required.
Keep self up to date on product, service, policies and procedures.
Correctly log, stock, and store all ticket stocks and properly stock and display all materials.
In a state of flight disruption, liaise with all involved (guests and colleagues alike) in a positive manner and maintain revenue and guest satisfaction requirements.
Closing date 21 February 2013
Apply Online
