IT Specialist - Dammam (Riyadh-Dammam & Abh) - Saudi Arabia

Description: Position is based in Riyadh, Dammam and Abha - 3 positions.

Job Description
• Providing technical Support services and help the company’s employees through the functions of the help desk including procedural documentation..
• Provide assistance and technical support to the company’s employees and to be responsible of the Helpdesk operation to Log all the calls, assign it to engineers,
• Track it till closure, and update the user. Escalate as per the escalation chart, follow up with vendor.
• Keeping track of inventory in stock, inventory in use update asset da ta as per the process defined.
• Supporting staff/clients through a series of actions, over the telephone.. Troubleshooting system and network problems and diagnosing and solving hardware/software faults.. Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.'

Skills
1. Should be a Graduate / Diploma holder.
2. Preferred Certifications: A+ Certification.
3. Should have around 1 - 3 Years of IT Experience.
4. Should have a good working knowledge of MS Office (Especially MS Excel and Power Point).
5. Should have excellent inter-personal and communication skills with the ability to deal with users at all levels in an organization.
6. Should have Good attitude and People handling /coordination Skills.
7. Ability to meet deadlines and work well under pressure.
8. Ability to logically prioritize tasks and schedule work accordingly.
9. Strong motivation to learn new technologies.
10. Should be flexible for long working hours.

Candidate must be based in KSA.
Email: nabilalam@gmail.com