Description: This is a Senior mandate post and requires the
candidate to have had extensive experience managing large service teams
in contact centers, ideally within the banking domain.
A large part of this role is managing stakeholders and managing teams on handling customer relationships so excellent communication skills (in Arabic and English) is essential.
The key responsilbilites of the post will be
>Reviews and approves plans for the control of outputs, budgeted spending, labor efficiency, sales efficiency, procurement effectiveness, customer service, and order entry efficiency.
>Directs operations and procurement teams to ensure an accurate and rapid turnaround on all customer-related activities
>Reviews performance against operating plans and standards. Provides direction to subordinates regarding interpretation of results and approves changes in direction of plans.
>Presents monthly reports on performance as requested by the Higher Management
>Defines and recommends objectives in each area of Operations. These include specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
>Reviews and approves cost control reports, cost estimates, and resource requirement forecasts.
>Maintaining a dynamic and flexible staffing structure that will allow for consistent achievement of all service KPIs
>Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
>Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems
>Should have At least 7-10 years’ experience managing a customer relations team (inside sales or customer service), operations, or procurement function
>Should possess strong administrative skills, well-developed management skills in application of principles and leading people, Well-developed interpersonal skills and the ability to get along with diverse personalities. Tactful, mature approach in resolving differences.
email: careers@sybrid.com
A large part of this role is managing stakeholders and managing teams on handling customer relationships so excellent communication skills (in Arabic and English) is essential.
The key responsilbilites of the post will be
>Reviews and approves plans for the control of outputs, budgeted spending, labor efficiency, sales efficiency, procurement effectiveness, customer service, and order entry efficiency.
>Directs operations and procurement teams to ensure an accurate and rapid turnaround on all customer-related activities
>Reviews performance against operating plans and standards. Provides direction to subordinates regarding interpretation of results and approves changes in direction of plans.
>Presents monthly reports on performance as requested by the Higher Management
>Defines and recommends objectives in each area of Operations. These include specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
>Reviews and approves cost control reports, cost estimates, and resource requirement forecasts.
>Maintaining a dynamic and flexible staffing structure that will allow for consistent achievement of all service KPIs
>Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
>Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems
>Should have At least 7-10 years’ experience managing a customer relations team (inside sales or customer service), operations, or procurement function
>Should possess strong administrative skills, well-developed management skills in application of principles and leading people, Well-developed interpersonal skills and the ability to get along with diverse personalities. Tactful, mature approach in resolving differences.
email: careers@sybrid.com
