Saturday, March 16, 2013

Supervisor Operations - Dubai - United Arab Emirates

Description: The post will be responsible to lead the contact center teams, provide help to the Manager Contact Centre to meet targets for the department.

The key responsibilities will be
-Ensure all promotional and marketing materials activities are properly communicated and executed by agents.
-Ensure follow up calls on complaints through teams
-Recognizes the results of all subordinates
-Keen monitoring of team members performance
—Provision of technical, objective and goal oriented support to the team member
—Actively participates and promotes incentive programs
—Producing more and more lead requests by coaching team members on various methodologies for LEAD generation.
-Implementing strategies devised by manager contact center to strive for perfect up selling and cross selling techniques
—Conducting market surveys and researches as per guidelines given by the manager contact center
—Applying an understanding of key legal precedents, policies and practices to protect the interests of the organization and individual employees
-Researching and understanding client business operations and agenda
—Identifying and articulating project drivers, strategic fit and commercial benefits with client
—Responding to customer’s needs in a manner that provides added value and generates significant customer satisfaction
—Building strong relationships with customer, focusing on impact and result for the customer and responding positively to feedback
-Helping to identify technology needs and mobilizing technologies that provide easy access to services and methods for enhancing learning and personal productivity
—Supporting recommendations by objective facts and research
—Taking into account logic, facts, resources, constraints, and organizational goals when weighing matters
—Employing structured approaches to generate ideas, evaluate and select options
—Proficiency in developing and evaluating options and alternative courses of action
-Demonstrating good oral and written communication skills
—Using a range of techniques and approaches to convey thoughts and ideas in a range of situations
—Well presented (Good personal hygiene, dressing appropriately, etc.)
-Maintaining focus on a fair and empowering work environment for all employees
email: careers@sybrid.com