Thursday, December 18, 2008

Manager Holidays - Riyadh - Saudi Arabia

Description: The incumbent will plan, develop and execute Policies and Strategies to achieve objectives. Develop new source of business and introduce new Products/Principles and improve the earnings from GSAs. Develop a Long Term Strategic Plan and Annual Business Plan to grow, improve and monitor the progress of various activities under his/her jurisdiction and lead a strong and dynamic professional team. Appoint International Suppliers and Tour Operators and review their performance.
· Ensure accurate and valid hotel rates / holiday packages and clarify any discrepancies with respective suppliers / Airlines Fares and Taxes
· Timely reporting of all documents cash / exchange vouchers / hotel vouchers / other coupons and travel orders
· Identify and assess market requirement and develop sales and marketing policies
· Develop and expand leisure products continuously
· Monitor and assess profitability of each product / service
· Carefully study and assess the data gathered
· Ensure that a range of promotional material and sales aides are made available
· Establish and develop strong contacts with suppliers and tour operators
· Monitor Regional and International events and developments and assess and evaluate their impact
· Ensure that constantly assessments are made in regard to pricing policies and other terms of trade
· Introduce and implement proper internal reporting systems
· Review the performance including financial progress of GSAs
· Ensure comprehensive exchange of market information & statistics with the principle
· Maximize income from principles by introducing special promotional fares, discounts, and super commissions
· Achieve maximum sales volume and profitability by promoting GSA Airlines products
· Analyze and adopt technological improvements as appropriate to maintain the leading position in the industry
· Develop a customer loyalty program to retain clients in a profitable way
· Assess and acquire the senior management requirement of qualified professionals, provide training, guidance and moral support ensuring the pleasant operating environment is available at all time
· Ensure proper coordination with other divisions and regions to maximize internal business opportunities. Update staff with information of all product knowledge on a regular basis
· Attend to complaints and suggestions liaising with respective departments, Quality and other concern Manager per the documented procedure. Maintain agency and brand image
· Conduct customer feedback survey and ensure service excellence to win customer satisfaction & brand loyalty
· Maintain optimum utilization of all available resources, office discipline and adherence to company policies, procedures, Quality Management System, integrity and work ethics at all times

Qualifications: The individual should possess the following competencies: problem solving, technical skills, customer service, oral and written communication in English, team work, cost consciousness, ethics, self- motivated, planning/organizing, professionalism, quality, quantity, safety and security, attendance/punctuality, and dependability.

1. Graduate or equivalent discipline
2. Experience in profit centre management relating to logistics/distribution
3. Travel expertise in heading a holidays division or business unit
Relocation: YES; Visa and other formalities only
Travel: YES; 10%
# of Reports: Varying team of Holiday Consultants / Holidays Supervisors / Holiday Team Leaders

Contact email Address: michael.douglas@kgsearch.com
Posted date: 17-Dec-2008
ID: 2360