Monday, January 6, 2014

Lobby Ambassador - Crowne Plaza - Kuwait

1.       Very presentable and with excellent English & Arabic (oral and written). Arabic applicants have advantage.
2.       Excellent computer skill
3.       Previous experience in hospitality industry an advantage
4.       Able to manage multi-tasking with confidence and grace
5.       Friendly, warm and proactive
6.       Adaptable and fast learner
7.       Ability to handle pressure

Under the general direction and supervision of the Front Office Manager, the Lobby Ambassador is responsible
for rendering services related assignments by the Front Office Manager and to the hotel guests in order to achieve the highest possible guest satisfaction.

Specific Duties and Responsibilities

    Welcoming guests in proper InterContinental standards
    Responsible for responding to a wide range of requests by hotel guests for local and overseas commercial transactions and communications
    Promotes inter hotels sales and in house facilities, be familiar with any on going event in the hotel
    Attends training sessions, departmental meetings and daily briefing as required by management.
    Maintains appropriate standard conduct, dress, hygiene, uniforms, appearance, posture and wears the name tags at all times.
    Performs related duties and special projects as assigned.
    Handles room
    blocking for the VIP arrivals bases on their preferences.
    Prepares the
    VIP’s registration form, welcome booklets, vingcard keys, airline
    reconfirmation forms, temporary ID and other inserts necessary.
    reports of the following: VIP
    arrivals / VIP
    departures / Arrivals
    by flight time                         
    Recognition Form-
    expected not yet check in             
    Inspects the
    rooms and ensures that all room amenities are placed inside the rooms prior to
    the guest’s arrival.
    and follows up with Housekeeping and or Room Service the delivery of special
    Hands over
    messages/items for the guests upon their arrival.
    Attends to the
    different requests and services required by the guests.

Apply Online