Monday, January 6, 2014

Receptionist - Telephone Operator - InterContinental Hotels Group - Taif - Saudi Arabia

This is a job in a large full-service, luxury, or resort hotel. With a goal to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

At InterContinental Hotels Group® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.


 Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
 Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies.
 Process all cashiering transactions in accordance with Front Office Accounting Standards.
 Responsible for float and ensure all accounting procedures are adhered to.
 Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
 Follow all Credit Policy and procedures

 Be involved and contribute at team meetings.

 Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
 Be aware of functions, facilities, promotions and events taking place in the hotel
 Receive, process and confirm all reservations whether inbound or outbound
 Maintain all documentation as required.
 Liaise and follow up any actions required for guests.
 Control and monitor the allocation of rooms
 Courteously handle all incoming and outgoing telephone calls for guests and staff
 Ensure correct billing of all telephone charges to guests and monitor all administration extensions
 Process wake up calls
 Maintain guests voice mail system and manual message system
 Maintain all additional equipment required for all voice communication
 Receive guest enquiries and appropriately handle and log
 Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
 Maintain parcel log and follow procedures.
 Maintain log for all incoming / outgoing keys.

Apply Online