This is a job in a large full-service, luxury, or resort hotel. With a
goal to deliver friendly, efficient customer service and to create a
warm and welcoming atmosphere for all of our guests, with the key aim of
retaining and attracting new customers.
At InterContinental Hotels Group® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
RESPONSIBILITIES
FINANCIAL RETURNS:
Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies.
Process all cashiering transactions in accordance with Front Office Accounting Standards.
Responsible for float and ensure all accounting procedures are adhered to.
Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
Follow all Credit Policy and procedures
PEOPLE:
Be involved and contribute at team meetings.
GUEST EXPERIENCE:
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Be aware of functions, facilities, promotions and events taking place in the hotel
Receive, process and confirm all reservations whether inbound or outbound
Maintain all documentation as required.
Liaise and follow up any actions required for guests.
Control and monitor the allocation of rooms
Courteously handle all incoming and outgoing telephone calls for guests and staff
Ensure correct billing of all telephone charges to guests and monitor all administration extensions
Process wake up calls
Maintain guests voice mail system and manual message system
Maintain all additional equipment required for all voice communication
Receive guest enquiries and appropriately handle and log
Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
Maintain parcel log and follow procedures.
Maintain log for all incoming / outgoing keys.
Apply Online
At InterContinental Hotels Group® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
RESPONSIBILITIES
FINANCIAL RETURNS:
Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
Be familiar with all guest rooms to ensure rooms sales are maximised in accordance with selling strategies.
Process all cashiering transactions in accordance with Front Office Accounting Standards.
Responsible for float and ensure all accounting procedures are adhered to.
Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
Follow all Credit Policy and procedures
PEOPLE:
Be involved and contribute at team meetings.
GUEST EXPERIENCE:
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
Be aware of functions, facilities, promotions and events taking place in the hotel
Receive, process and confirm all reservations whether inbound or outbound
Maintain all documentation as required.
Liaise and follow up any actions required for guests.
Control and monitor the allocation of rooms
Courteously handle all incoming and outgoing telephone calls for guests and staff
Ensure correct billing of all telephone charges to guests and monitor all administration extensions
Process wake up calls
Maintain guests voice mail system and manual message system
Maintain all additional equipment required for all voice communication
Receive guest enquiries and appropriately handle and log
Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
Maintain parcel log and follow procedures.
Maintain log for all incoming / outgoing keys.
Apply Online
