Wednesday, November 19, 2008


Job Description: Qatar Key Activities / Decision Areas. Deliver and ensure the satisfaction of the customer and the experience in line with the company’s Brand values and essence. Deliver efficient, effective, professional and courteous service to intermediaries and customers. Take ownership of customer queries and issues. Address all customer and agent requests and queries within established timeframes and service levels. Take follow up action in respect of customer queries, requests and complaints and ensure effective closure. Be proactive towards service level timelines and quality metrics as defined in the delivery model. Empathises with the customer and communicates in a manner that is understandable to the customer. Exceed customer expectation on every interaction. Establish customer trust by providing satisfaction in addition to accurate claims processing. Exhibits perseverance and tolerance while handling ‘tough’ and irate customers Skill Sets & Know How: • There are both English and Bi Lingual Call Centres (English/Arabic). Arabic Speaking skill is a mandate. • This is a 24/7 Call Centre, hence CCR’s will be working in shifts • At least 2- 4 years of Experience as a CALL CENTRE AGENT • Graduation in any Discipline. • Excellent Analytical and problem solving skills. • Must have Excellent Communication Skills with neutral accent. • Should be currently on service inbounds which involves taking a customer through a series of decision making / complaint resolution process. • Should be capable of handling multiple tasks- complaints, some cross selling, explaining processes, handling distributor queries etc. • Between the age group of 20 -32 ( preferred) Interested candidates please send in your resumes in the form of a word document immediately. You are also requested to put in the following details in your cover note – • Current and expected salaries • Available date of joining • Contact numbers • Nationality APPLY TO : suchorita@webecome.com SALARY : would include basic + housing + transport Misc Benefits: Complete Insurance & Health benefits
Desired Candidate's Profile:
Experience 1 - 4 years
Education Basic - Bachelor of Commerce ( Commerce , Commerce )
Nationality Any Nationality
Gender Any
Contact Details: Name Suchorita Mukherjee - Recruitment Consultant
Email: suchorita@webecome.com
Address: 05-01, East Gate, 46 East Coast Road
Singapore - 428766
Contact Number LandLine : +65 90624141