Saturday, January 19, 2013

Captain - Al Ghurair Rayhaan - Dubai - United Arab Emirates

Qualifications / Experiences:
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should be possesing a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

•Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
•Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
•Practice good customer relations and attend to customer complaints and queries satisfactorily
•Ensure the Outlet is set-up for service and supervise for a smooth operation
•Direct and supervise the service team to ensure that all duties are performed as per standards
•Ensure that all employees have received adequate training to perform their duties
•Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
•Ensure minimum wastage, breakage and spoilage
•Actively use up selling techniques bye exceeding guest expectations and to increase revenue.

Apply Online