Wednesday, January 30, 2013

Client Acount Manager - Agility Logistics - Dammam - Saudi Arabia

Reporting directly to the Senior Operations Manager, from this role you will be accountable for the efficient management of significant accounts of Agility in Saudi Arabia, ensuring fulfilment of contractual obligations, deliverance of key performance results, and implementation of continuous improvement opportunities.

To be successful in securing this role it is essential that you will have acquired:

·         3 to 5 years’ experience in Freight Forwarding/ Contract Logistics/ Transportation, 3PL
·         Experience in dealing with major accounts in Saudi Arabia
·         Experience in Oil & Gas projects
·         Experience in Client and Contract Management; project Management
·         Previous working experience in Saudi Arabia

Technical Skills
·         Product knowledge in Freight Forwarding/ Contract Logistics/ Transportation, 3PL
·         Excellent verbal and written English skills (knowledge of Arabic will be a plus)
·         Very good computer skills, an advance user of Word and Excel
·         Act as client relationship interface between assigned accounts and the company; manage positive relationships with key personnel within assigned accounts, as well within company stakeholders in Saudi Arabia, region and global in line with growth of these accounts
·         Maintain and grow gross and net revenue of assigned accounts in line with annual budget
·         Ensure valid contracts, SOPs, and KPIs are existent for all assigned accounts through the entire partnership
·         Monitor account performance through regular review meetings with operations and support functions (example - finance, billing, quality) to ensure all aspects of the business is in track
·         Conduct weekly/monthly/quarterly review meetings with assigned clients to ensure KPI s are met
·         Identify, implement and monitor improvement opportunities that translate into improved operations, reduced costs, enhanced revenue, profit and cash flows, etc.
·         Review small/inactive businesses to cancel or grow the business of
·         Ensure timely invoicing and collection in line with client’s service needs and payment terms respectively
·         Identify independently or in support from Strategic Management team/regional/global / product teams, new business opportunities and convert opportunities into revenue in line with annual budget
·         Responsible to actively manage new proposals through presentation, proposal submission, negotiation and business closure stage
·         Produce reports within set timelines and on maximum accuracy

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