Sunday, October 6, 2013

Agent - Customer Services - Bahrain - CS - Oman Air

Minimum 2 years experience in customer service environment affiliated to the airport check in or handling will be an advantage with account awareness.  

1- To check uplifted coupons for any discrepancy and record outgoing revenue covers.
2- Follow up on endorsements, missing coupons, wrongly uplifted coupons, FIMS etc with staff and outstation
3- To collect excess baggage ticket and statement from the cashier and check EBT coupons for any discrepancy and maintain register for statistical purposes.
4- Check for any upgrades and justification and maintain record
5- Check for authorized excess waived and maintain record
6- Verify DNB compensation payment and prepare report
7- Check passenger airport tax paid  and maintain record
8- Maintain Courier related revenue record for statistical purposes
9- To update information and finalize passenger uplift system
10- Check Swiss air (LX coupons) code-share uplifted coupon and maintain record or same.
11- To prepare statistic reports to ASM  monthly and yearly basis on excess baggage and upgrades.
12- To check expenditure invoices and verify before released to Finance for payment.
13- Guide and assist passengers at the check in counter
14- Assist special passengers, i.e., elderly, blind, wheelchair, UM etc
15- Ensure smooth and quick transfer and transit for allOman Airpassengers.
16- Assist deportees with required immigration procedures
17- Control excess baggage revenue
18- To issue and to avoid misuse of meal vouchers and MATOS of STPC passengers
19- To locate missing passengers at the gate to expedite process of boarding and to minimize delay
20- Assist passengers at the immigration and inform supervisor in case of any irregularity-
21- To update the movement board
22- Ensure that mail and OCS mails bags are being collected and delivered on arrivals and departures.
23- Ensure that mail care of purser is being handed over or collected with the relevant form duly filled and signed.
24- To provide full assistance to passengers whose baggage are lost damage or missing.
25- To contribute as a team member and extend co-operation with colleagues for efficient and smooth operation on the assigned shift.
26- To Ensure All revenue documents are collected from GH with correct count of coupons without any discrepancy.
27- To update the passenger uplift system
28- Attend to walk in passengers, telephone inquiries, telexes, faxes and any other communication media with the station and to work towards the benefit of the airline and reflect a good customer service image.
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