Saturday, October 5, 2013

Reservations Agent - Holiday Inn - Olaya - Riyadh - Saudi Arabia

A minimum of 1– 2 years demonstrable experience in a similar capacity at a star class international hotel and Ideal candidate must also be able to read write and speak the English Language fluently.

Remuneration Package
Considering your experience and competency for this particular role we would offer you an attractive basic salary, medical insurance, accommodation and access to a variety of healthcare and recreational facilities.

Your core responsibilities will include the following:
    Provide prompt, courteous and efficient
    handling of all requests for guest room reservations, changes, and
    cancellations in accordance with established standards and/or scripts.  Respond to and provide information on hotel
    services, local attractions, travel directions, etc.

    Book guest reservations for
    individuals and/or groups that are requested either by phone or from
    within the hotel in accordance with established standards and scripts
    using the hotel’s reservations system; process reservations from the
    sales, reservations centers or travel agencies/wholesalers.  Designate and apply appropriate travel
    agency commissions.

    Up-sell rooms where possible
    according to established procedures to maximize hotel average room rate;
    utilize yield management strategies to ensure a full house whenever
    possible.  Suggest alternate dates
    for sold-out periods.

    Process cancellations,
    revisions and information updates on changes; process guest reservation
    requests for other hotels within the reservations system.

Apply Online