Monday, October 14, 2013

HR Services Lead Operations Specialist - Honeywell - Dhahran - Saudi Arabia

    Bachelors degree
    5+ years working experience (HR field or Share Service Center experience is advantage)
    Fluent in Arabic and English speaking and writing
    Experience working for multinational company is an advantage
    Excellent PC and ERP skills (word, excel, power point, Visio, People Soft)
    Saudi labor law knowledge
    Ability to work under pressure and independently
    Require judgment to resolve issues, make recommendation and decision
    Team player and able to develop and sustain cooperative working relationships with colleagues/suppliers at all levels
    Able to manage multitasks and big workload
    Good presentation skills
    Customer focused and understand customer requirements and priorities
    Responsive, keeping deadlines and meet Service Level Commitments
    Effective Communicator
    Good problem solving skills

Working within the HR Services Team (HRS), you will deal with internal and external customers, business leaders and you will be responsible of the timely delivery of the high quality customer service in line with Honeywell processes and policies. This positions main focus is Saudi Arabia. You will closely co-operate with the local HRS teams and all related departments and also work with different Service Hubs including Czech Republic and India.

You will be responsible to fulfill wide range of HRS operation related tasks from administration to projects according to the Service Catalogue and Service Level Agreement. To be successful you will need to be very well organized, effective, have ideas for continuous improvement with sound project / process management skills and be able to work within a team across a functional organization.

    Offer letter / contract / change notice preparation
    On-boarding administration (inc. but not limited to contract preparation, track progress, induction and all necessary arrangements)
    Exit administration
    Employee letters (e.g. verification letters)
    Medical and benefits administration
    Leave administration
    Providers invoice check and necessary administration (e.g. approval)
    Reports related to HRS
    Support department related audit
    Managing HRS service request in Siebel according to SLA
    Prepare and share Siebel statistics and analytics
    Answering to employees queries and directs them to the right channel if need
    Coordinate and provide data and info to payroll for monthly closing
    Working closely with other department like Finance, Government Relations, Staffing
    Comply with all required policies and local labor law
    Manage local or regional projects
    Responsible to prepare, maintain and improve processes including process maps, SOP, SLC
    Manage process integration if required
    Initiate improvement ideas and action it
    Support integrations
    Siebel Super User / Service Cop

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