Sunday, October 7, 2012

Agent Customer Services BAH - Oman Air - Bahrain

    Secondary School Certificate
    Over 2 years of experience in airport / ground operations

Experience Required   
Minimum 2 years of experience in airport / ground operations

    To provide excellent support to all passengers travelling by Oman Air with high level of professional demeanor at all times adhering to the guideline set by the company
    To carry out timely Check-in/booking/meet and assist, and other customer support activities and directed by the supervisor or any higher authorities ensuring highest standard of customer satisfaction and timely facilitation of all services within the set guidelines followed by the company
    Provide excellent customer support to all passengers travelling by Oman Air by assisting the passengers during the check in to departure process
    Escort special care passengers through all the formalities in the airport to the aircraft to ensure passengers with special needs are given special care and attention.
    Monitor the closing of all Oman Air flights before 50 minutes of departure and coordinate with the gate personnel in the boarding process by escorting delayed passengers to ensure on time completion of the boarding process.
    Monitoring the services provided by personnel of ground handling agents and to report of any deficiency to the supervisor or other higher authorities.
    Ensure Ontime departure of all Oman Air flights
    Carry out meet and assist functions as detailed in work guidelines
    For passengers travelling with live animals, check for all appropriate documentation and to ensure they comply with the IATA LAR regulations
    For all unaccompanied minors, pregnant women, incapacitated passengers, check of proper certificates are available and are valid prior to acceptance according to Oman Air SOP.

Closing Date     11-10-2012
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