Friday, May 23, 2014

Front Office Shift Leader - Media Rotana - Dubai - UAE

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

As a Front Office Shit Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
•Maintain effective communication with all related departments to ensure smooth service delivery
•Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
•Deal swiftly, efficiently and sensitively to guest complaints and follows through
•Maintain awareness of guest profiles

Apply Online