Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, BusinessCenter, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CORE WORK ACTIVITIES
Managing Property Operations
Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviewing reports and financial statements to determine Rooms operations performance against budget.
Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
Ensuring employees are treated fairly and equitably.
Celebrating successes and publicly recognizes the contributions of team members.
Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
Attending owners meetings and provides meaning or context to the rooms operational and financial results.
Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Apply Online
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, BusinessCenter, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
CORE WORK ACTIVITIES
Managing Property Operations
Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviewing reports and financial statements to determine Rooms operations performance against budget.
Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
Ensuring employees are treated fairly and equitably.
Celebrating successes and publicly recognizes the contributions of team members.
Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
Attending owners meetings and provides meaning or context to the rooms operational and financial results.
Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Apply Online
