Manager - Operations And Logistics - Jeddah - Saudi Arabia

Job Description
Main Scope of Duties and Responsibilities:
Project Planning & Execution
 Manage the implementation plans for the physical network (including Direct Sales) of the new retail division including detailing and implementing the following (working with other stakeholders as appropriate):
 Acquisition & fit-out of premises
 Creation of sales fulfillment and service delivery standards
 Resource planning including shift programme development
 Contribute together with other key stakeholders to the development of the following as they relate to the operations and logistics:
 Administrative procedures
 Operations policies & procedures
 Properties and facilities management
 Operational, Credit and other Risk policies and processes
 Administration/ operations SLAs
 Working with HR and other Retail Management to develop and implement:
 Recruitment process
 Training plans
 Role definitions

Strategy & Business Planning
 Monitor, evaluate and act upon information from the financial reports and key performance indicators
 Input into creation of annual plans and budgets according to agreed timelines
 Responsible for day-to-day control of budget management and performance issues of physical network
 Regular reporting to Senior Management on established performance measures

Innovation
 Contribute actively to a culture of innovation leading to a market leadership position in the ‘technophile‘ segment.

Regulatory & Compliance
 Ensure retail banking is compliant with all regulatory and operational risk control requirements, including those related to HR and privacy

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