You should ideally have a degree in hospitality with previous
experiences in the Front Office Department within a hotel. Excellent
written and spoken English communication skills and knowledge in an
additional language, along with strong interpersonal and problem solving
abilities are essentials. Computer literate and previous experiences
with Opera are an advantage.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
•Maintain effective communication with all related departments to ensure smooth service delivery
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
•Ensure all guest registrations are completed and correspond with Opera PMS guest information
Apply Online
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
•Maintain effective communication with all related departments to ensure smooth service delivery
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
•Ensure all guest registrations are completed and correspond with Opera PMS guest information
Apply Online
