Saturday, December 22, 2012

Service Desk Team Leader - British Petroleum - Muscat - Oman

IT&S GOI plays a critical role by delivering defined world-class Operational Services and Infrastructure projects that the BP businesses rely upon to support their own performance.
Within GOI, the EMEA Service Integration team has responsibility for delivery of integrated services (Telecoms, Data Centre and Desktop) across Europe, Middle East and Africa.

Based on services options defined by Segment application and GOI service domains, our specific accountabilities are to integrate service delivery of IT infrastructure services to align with business needs, to ensure effective client engagement, to manage suppliers locally within the framework defined by the domain leads and to transition projects seamlessly into operation.
This role focuses on Integration and Delivery across approx 2 sites for the BP Oman SPU in Muscat, including the Khazzan field, Oman. The post reports to the Service Manager for Middle East and will also work closely with the domain leads within the regional MENA team to ensure consistent service delivery.

Key accountabilities 

•Deliver an integrated set of GOI services to the BP Oman business, operating within the delegation by the Service Manager
•Work with the E&P IT&S BIMs and Service Delivery Manager to ensure that business requirements are optimally delivered and ensure effective client engagement as a single IT&S team
•Provide a single point of escalation for IT service incidents/issues in Oman to resolve operational incidents or crisis. Ensure that IT&S global processes are followed effectively within Oman.
•Manage the service delivery to BP HSSE standards, coordinating with the wider team in MENA to ensure process integrity and security
•Manage the service delivery to achieve continuous improvement in both cost and quality performance in line with business imperatives
•Provide input to the development of planning process and cost saving opportunities.
•Manage the GOI service delivery team in BP Oman and operate within approved functional and operational standards. Ensure all GOI activities in Oman comply with BP business policies
•Collaborate with FDI team and ensure BP1 connectivity & Vanilla services to Khazzan field is available as per agreed SLA.
•Manage suppliers / contractors locally within the framework and in compliance with local procurement / legal constraints. Ensure all contracts are in place and current.
•Conduct detailed Operational Handover reviews for transferring segment and functions projects into Operations especially GPO projects.

Essential Education

 University graduate or equivalent.
ITIL Foundations – essential
ITIL Practitioner - preferred

Closing Date:

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