Wednesday, April 30, 2014

Cafe Manager - Al Futtaim Group - Qatar

Key Accountabilities:
* Regulary  reviews & analyses sales figures including daily, weekly and monthly reports to identify opportunities to develop  sales performance , mimimize cost and waste
* Regularly observes operations, customer behaviour and evaluates product offer and quality
* Drives sales through accurate implementation of deals&offers, events, changes
* Create, deliver and measure promotional activities, including staff incentives
* Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants
* Probes daily diagnostic and takes action to ensure gap scanning/simple counts/stock alerts delivered to required standart every day
* everyday as well as planning for successful events and peak activity
* To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
* Ensure Bi-weekly meetings take place with key personnel both in the Café and the store to ensure the team are fully briefed and action points are recorded and achieved.
* ls aware and notifies the team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service

The Café Manager must ensure the seamless running of the M&S Café in the most efficient and effective manner to create  a memorable experience  by engaging with customers  and driving team to connect with the customer to sell. The Café Manager pro-actively drives sales whilst  maintaining and or improving profitability and driving operational excellence through  Food operating principles.

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