Sunday, April 13, 2014

Officer Quality Assurance - Qatar Airways - Doha

Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.

About Your Job:
The Officer Quality Assurance works with and supports the Manager Contact Centre Quality and Training to improve overall quality and efficiency of QR Contract Centres. You will provide support in designing, development, implementation, administration and management of Contact Centre quality assurance systems and standards. You will provide analysis of quality results and production of reports on Key Performance Indicators, as well as for the development of measures and methods to ensure the quality aims.

You will be involved in planning and execution of global quality initiatives for the Contact Centre. For this you will act as interface between Manager Contact Centre Quality and Training, QR Contact Centres and other involved parties.

You will actively measure and evaluates product and service quality of the QR Contact Centre network. You will set-up and maintain the Quality Assurance and Training manuals and will continuously identify opportunities to improve quality and training performance as well as efficiencies and staff productivity.

About You:
You must be a graduate with a minimum 3 year experience in Contact Centre quality and/or training. Airline and tourism industry experience will be an advantage. You must have excellent command of all Microsoft Office applications as well good knowledge of common quality systems, standards and methods.  You must have comprehensive knowledge of Contact Centre processes and conversation requirements as well as a good understanding of Amadeus. It is important to be familiar with Contact Centre technologies including call monitoring and recording systems.

Knowledge of Arabic language is a must for this role.

Apply Online