Thursday, April 24, 2014

Secretary SLL - Oman Air - Muscat - Oman

-Diploma, 2 years after secondary.

Special Skills & Knowledge:
–Excellent communication and written skills
–Excellent telephone mannerism
–Attention to detail

Experience Required   

3 years in secretarial / administrative functions

1-Manage all secretarial duties pertaining to Country Manager in order to ensure timely completion of all requesting activities.
2-Fixing appointments for Country Manager with various user department / personnel  inside the company and/or with external parties.
3-Answer all incoming telephone calls to the concerned staff and deal with general enquiries in order to provide information to the requesting clients or from other department personnel.
4-Write general correspondence to issue memo's and letters to all staff in office, dispatch all incoming and outgoing mails to the concerned staff and make sure that correspondence reaches the right staff.
5-Monitor and maintain the Leave management for office in order to keep track of individual employee’s attendance and take necessary disciplinary action steps on violation.
6-Monitor on daily basis and maintain up to date file management and its confidentiality for effective retrieval and perusal.

Coordination and Liaison Management
7-Coordinate with IC, Administration, Human Resource and related department at Head Office in order to ensure that the new joiner receives all facilities required from the respective sections.
8-Coordinate with IATA for new travel agents to setup agreements and send executives for site inspection upon receiving approval from IATA.
9-Coordinate with IC department at Head Office and follow up to ensure timely resolution of all technical issues at office.
10-Follow up with Agents waiver requests and inform the agents on the advancement of their request.
11-Prepare reports on rebate check for agents and airlines which has to be reviewed by Country Manager  before sending it to the senior management at Head Office
12-Receive and acknowledge all passenger complaints, forward it to the Customer Service department and follow up with the process in order to ensure that all customer complaints are handled effectively
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