Monday, April 28, 2014

Documentation Verification Unit Officer - Etihad - Abu Dhabi - UAE

Job Purpose
To implement the Document Verification Unit’s functional activities at Abu Dhabi Hub to ensure compliance to the standard operating procedures mandated by immigration authorities worldwide.

To liaise with the department of Etihad’s Hub operations and Stakeholders at Abu Dhabi international airport to ensure an integrated and coordinated operation.

Responsibilities You will be responsible:

To ensure accurate assessment of travel documents of Etihad Airways guests on high risk flight departures
To maintain a high vigil at Abu Dhabi Hub on high risk flight departures and seek resolutions to effective incident management
To carry out Document Verification functionalities with highest regard for customer service interaction with all guests, so as to ensure that the core values of Etihad are demonstrated
To coordinate with all relevant Etihad departments and Airport Stakeholders at Abu Dhabi Hub to support all Airport Operational Standard Operating Procedures.

Requirements Qualification & Education:
High school diploma and 5 years’ experience in the aviation in airport officer/agent capacity and/or service industry

Airport Operational or Customer Service experience at an officer/agent level, preferably in the GCC region

Knowledge & Skill:

Fluent in both written and spoken English. Knowledge of a second language is an advantage
Should have good operational skills and be a team player
Confidence in speaking with guests and service providers
Ability to work independently
Proven decision making and problem solving skills
A good working knowledge of all types of passports, visas, international travel documents and policy matters

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