This position is responsible for the Vendors compliance to SLAs,
monitoring the service delivery and Vendors end to end performance. This
position reports on all guidelines for service level management.
This position is responsible for maintaining outstanding customer service, processing sales quickly, accurately and efficiently and other cash register operations.
PRIMARY DUTIES AND RESPONSIBILITIES
Ensures that the potential value of the relationships with Vendors is realized.
Drafts Service Level Agreement structure including service levels, options, and performance measures (KPIs) based on business user needs.
Prepares list of issues, investigates root causes of performance gaps and proposes corrective actions.
Escalates unresolved issues and ensure resolution of escalated issues.
Communicates results and performance gaps.
Validates Vendors invoice items and coordinates with Supply & Chain contract manager.
Actively tracks, analyzes and reports Vendors performance levels and ompares to SLAs and benchmarks.
Coordinates with Events manager on Food services related orders.
Apply Online
This position is responsible for maintaining outstanding customer service, processing sales quickly, accurately and efficiently and other cash register operations.
PRIMARY DUTIES AND RESPONSIBILITIES
Ensures that the potential value of the relationships with Vendors is realized.
Drafts Service Level Agreement structure including service levels, options, and performance measures (KPIs) based on business user needs.
Prepares list of issues, investigates root causes of performance gaps and proposes corrective actions.
Escalates unresolved issues and ensure resolution of escalated issues.
Communicates results and performance gaps.
Validates Vendors invoice items and coordinates with Supply & Chain contract manager.
Actively tracks, analyzes and reports Vendors performance levels and ompares to SLAs and benchmarks.
Coordinates with Events manager on Food services related orders.
Apply Online
